I lost my games?

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collin
Posts: 16
Joined: Wed Apr 18, 2012 9:52 am

I lost my games?

Post by collin » Mon Apr 23, 2012 4:35 am

So I have score 2 games.
After ending the game I closed Isore. At home I restart Isore and the games are lost? What went wrong and how do I get the games back.
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: I lost my games?

Post by mprusak » Mon Apr 23, 2012 6:07 am

Go to League Manager and select "All". Now go back to Game Manager.
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
collin
Posts: 16
Joined: Wed Apr 18, 2012 9:52 am

Re: I lost my games?

Post by collin » Tue Apr 24, 2012 1:33 am

Thank you but........

I had two games scored and I see only just one and there is no score all data I put in is lost!

Please tell what went wrong.

What I did
Scoring the game.

When a game is ended and I push end game and I close Iscore. What whent wrong?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: I lost my games?

Post by FTMSupport » Tue Apr 24, 2012 6:41 am

If you do an Options -> Export and email us your customer ID to support@iscoresports.com we will take a look at your data. There are only two things that truly make a game disappear. One is deleting the game and the other is doing an import of an old database over a newer one. In both cases a big warning appears that you have to confirm before it is done.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: I lost my games?

Post by mprusak » Tue Apr 24, 2012 6:42 am

Almost always, "missing data" is the result of league filters being on and the user not realizing it.

If that's not the case with you, FTM will have to try and assist...

Have you exported your games after scoring?
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
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