Multiple crashes using iPad version 3.09.141

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GaCoach
Posts: 5
Joined: Sun Feb 28, 2010 4:29 pm

Multiple crashes using iPad version 3.09.141

Post by GaCoach » Mon Mar 14, 2011 6:39 pm

Scoring a game today, I had 5 app crashes which I needed to totally reboot my iPad. The screen would just go blank and hang. I could exit out to the iPad home screen, but when I tried to re-enter iScore, it would go back to the same blank screen (no logo/menu page). Once the iPad was rebooted, the game would pick up where it left off, so no data was lost.

I couldn't really figure out any pattern. A few times it crashed when I had to Undo a play, and one time it was with a 3-0 count, and I put in another ball. This is the 9th game on iPad I've scored this season, and this was the first problem I've encountered.

I have iPad OS version 4.2.1 and have 14.5gb free of my 29gb. I was also Webcasting, and after a few re-boots, I turned that off, thinking that might be a problem. However, I still had a few crashes/total reboots after that.

Any suggestions? Do you think it's possible the Push/Fetch features of some other apps may have caused some memory leakage? Just odd that today was the first problems this year. I didn't pre-load any large amounts of data today, as our high-school rosters are loaded early in the year.

Another non-related problem I noticed, which is just an fyi...now that we are in Daylight Savings Time, I noticed the start and end times of our previously played games have had their times shifted 1 hour later.

Thanks!
danmcc
Posts: 834
Joined: Thu Oct 22, 2009 5:43 am
Location: Charlotte, NC

Re: Multiple crashes using iPad version 3.09.141

Post by danmcc » Mon Mar 14, 2011 7:22 pm

You noted that one event was after an undo, do you recall any other series of touches that lead up to a crash?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Multiple crashes using iPad version 3.09.141

Post by FTMSupport » Mon Mar 14, 2011 10:10 pm

@GaCoach - if you can do an Options->Export from iScore, and email us your Customer ID (found on Options screen) to support@iscorecentral.com, we can take a look at your data and see if we can find anything that may be causing issues. If you have any specific sequences that will lead to a crash, please include that in the email as well.
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