iScore Server Issues

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
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FTMSupport
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iScore Server Issues

Post by FTMSupport » Sat Jan 25, 2014 1:29 pm

We are currently experiencing a server outage. We have our hosting provider looking into it and hopefully it will be resolved soon. You can still score games as the iScore server is not needed to score. You will not be able to send emails of the results or do an Export to update websites until the issue is resolved. We will provide more updates as we get them.
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FTMSupport
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Re: iScore Server Issues

Post by FTMSupport » Sat Jan 25, 2014 7:24 pm

Update... you can send emails from Baseball (uses a different server), but not from the other sports right now. Still can't do exports from any of the sports. Hosting Provider is still actively working on the issue.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Afjb
Posts: 210
Joined: Thu Feb 02, 2012 11:30 am

Re: iScore Server Issues

Post by Afjb » Sun Jan 26, 2014 5:04 am

Any updates or estimates on when you will be fully functional?
photojon
Posts: 106
Joined: Sat Mar 27, 2010 2:17 pm

Re: iScore Server Issues

Post by photojon » Sun Jan 26, 2014 6:12 am

Is there any workaround to get WebSharing? (IE, download USSSA rosters)

Thanks
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FTMSupport
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Re: iScore Server Issues

Post by FTMSupport » Sun Jan 26, 2014 7:59 am

The hard drives on one of our servers have gone bad, and the hosting provider is replacing the hard drives and restoring them from a backup. They have not been able to give us a time estimate on when it will be back up, but we will post here when we know.

This particular server is required for the Discover functionality.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
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Location: Columbus OH

Re: iScore Server Issues

Post by OhioTex » Sun Jan 26, 2014 8:07 am

thanks for notifying the user community when you discovered the problem and keeping community posted on progress.

as always outstanding support.
nine411
Posts: 4
Joined: Sat Jan 25, 2014 9:26 pm

Re: iScore Server Issues

Post by nine411 » Sun Jan 26, 2014 8:15 am

Yesterday, I scored 3 games. When I emailed the date as HTML, it seems as though that stats are all the same for all 3 games. Is this because Exporting is unavailable due the current server issue?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: iScore Server Issues

Post by FTMSupport » Sun Jan 26, 2014 8:55 am

Emailing should now be working for all sports.

Discover should also be working.

The things that are still not working until the hosting provider finishes the restores are the Admin Website and Team Websites (anything that requires an Export).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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FTMSupport
Site Admin
Posts: 13196
Joined: Sat Mar 28, 2009 7:25 pm

Re: iScore Server Issues

Post by FTMSupport » Sun Jan 26, 2014 8:00 pm

The backup is still in the process of being restored.

For those with Team Websites, if you do an Options -> Export from your device and then visit the website, it should now work. (The Export may or may not be required depending on whether the data from your device has been restored yet or not... it is an ongoing process... but doing the Export will make sure your newest data is available now.)

If anyone can confirm this is now working for them, that would be great.

Thank you all for your patience as we work through this.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
nine411
Posts: 4
Joined: Sat Jan 25, 2014 9:26 pm

Re: iScore Server Issues

Post by nine411 » Sun Jan 26, 2014 8:02 pm

It worked for me thanks!
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