blank pitching chart in scorecard

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hiker1014
Posts: 2
Joined: Sat Jun 06, 2009 5:12 am

blank pitching chart in scorecard

Post by hiker1014 » Sat Jun 06, 2009 5:24 am

I charted all the pitches for both teams during a game. Afterwards, the pitching chart for the home team was blank. I verified in the pitch-by-pitch account that the pitches were charted. I even attempted 3 different times to email the game stats package; one of which did have both pitching charts properly populated. But, that success was an anomaly. I tried to view the scorecard many times and never again have I seen the home team's pitches charted. The stats seem right and the pitch-by-pitch accounting seems correct as well.

A little frustrating but not catastrophic.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: blank pitching chart in scorecard

Post by FTMSupport » Sat Jun 06, 2009 7:50 am

If you can export your database to us, and email us your customer ID, we can take a look. Our email address is support@fasterthanmonkeys.com" onclick="window.open(this.href);return false, and the Export option and your customer ID are on the Options screen.

Thank you.
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hiker1014
Posts: 2
Joined: Sat Jun 06, 2009 5:12 am

Re: blank pitching chart in scorecard

Post by hiker1014 » Sun Jun 07, 2009 2:58 am

Per your request, I've exported the data and sent my Customer ID via email. FYI, I've since scored another game and did not experience the problem. Go figure.

Thanks.
S.
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