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Email issues
Posted: Wed Mar 02, 2011 9:28 am
by gwarren264
I have an iPhone 4.
This just starting yesterday. I am having issues with sending emails within iScore. It seems after I send one email, such as a game total or cum. stats, I unable to send another email unless I turn my iPhone off and then back on. Tried it again today. Same thing happen. After sending one email, I had to turn my phone off and then back on to send another one. Never had this problem before. Love the program.
Re: Email issues
Posted: Wed Mar 02, 2011 10:53 am
by OhioTex
I am stumped.
Have you tried manually restarting iphone (slide to power off) to make sure not a memory leak issue.
Also is this a ATT iPhone or Verizon iPhone. (not sure it matters, but thought I would ask). I assume you are emailing through 3G not wifi when this happens..
any one else have any idea?
Re: Email issues
Posted: Wed Mar 02, 2011 11:22 am
by gwarren264
AT&T
Tried it first on 3G while still at the park and then later at home on WiFi. Same results.
Yes, had to power it off after each email to get it to send another email. Daughter has another game today, so I'll see if an one time hitch or now a problem. I'll post after the game.
Thanks.
Re: Email issues
Posted: Wed Mar 02, 2011 11:36 am
by OhioTex
I just sent myself a game email on AT&T 3G .. I selected all options.. And went through just fine. Received w/ in minutes. No issue
Re: Email issues
Posted: Thu Mar 03, 2011 12:32 pm
by gwarren264
Still need help. Still not receiving my emails. It tells me the emails have been sent successfully, but then I don't receive them in my mailbox. I have tried everything I can think of. Close the app, unload and reload the app, deleted email account and reestablished, used another email address, hard reset, and restoring the phone. Doesn't seem to work. After restoring the entire phone, it actually worked (emails) 3 times and then stopped. For over 2 years has worked perfectly. The best app I have. Please help fix it.
Re: Email issues
Posted: Thu Mar 03, 2011 12:54 pm
by FTMSupport
We can probably work through this better if you email us directly at
support@iscorecentral.com. We can then tell you what we have in our logs specifically from your emails, and can try and isolate what may be going on. Thank you.
Re: Email issues
Posted: Thu Mar 03, 2011 5:53 pm
by OhioTex
Gwaren I know you are a long time user. So probably not it, But a random thought, did you check the spam filters on your email account? Could something have changed there?