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White Screen

Posted: Sat Jan 05, 2019 9:33 am
by stottle4375
Every game, even completed games, loads as a white screen in game viewer. I thought maybe my subscription was up — even though I knew it was current — so I paid again. No luck. Now I’m out $5 and still can’t see games. Just a white screen. When will this be fixed? Games load differently, so looks like some sort of update was attempted (unsuccessfully).

Re: White Screen

Posted: Sat Jan 05, 2019 4:48 pm
by OhioTex
Please provide details... for starters - type of device? What app?

There are no reports on forum of similat issue

Re: White Screen

Posted: Sun Jan 06, 2019 8:31 am
by stottle4375
All games on home/start screen work fine. Any game that I find with search is white screen. So basically any game not being played today, including games I was able to view fine yesterday when being played. I’m on an iPhone and issue same from both scoring app and viewing app.

Re: White Screen

Posted: Sun Jan 06, 2019 7:36 pm
by OhioTex
Ok, you are on an iOS device. What app and version?

Although this is posted under the baseball forum, I am going go to assume you are talking about the “Iscore Central Game Viwer (blue icon) app” v2.00 ( the most current version). I will also assume ‘free’ non premium user.

As v 2.0 is about a week old there may be some bugs ... But this is first i have seen of this issue on the forum. i am not able to reproduce. I am able to ‘view’current and past games without issue.

Please provide a link to a game of concern?
What sport/game are you trying to view
(a link to game will help)

In this new version v2.0, furture games have a white screen with a message “waiting for game to start”

I am using an iphone with v 2.0 (non premium) to test .. and i can pull up old games and view replay without issues ( tested on softball game from last may and october.)

I also tested ‘watch game’ in the baseball scorekeeper app (green icon) ( v5.111) on an iOS device and waa able to ‘watch’ games from today, yesterday and last month.

Poat back more info and idealky an example game link and i can try and replicate

Re: White Screen

Posted: Sun Jan 06, 2019 7:53 pm
by stottle4375
Not sure how to pull a link? It’s same issue on Scorekeeper app. Is there a way to post a screenshot photo?

Re: White Screen

Posted: Sun Jan 06, 2019 8:06 pm
by OhioTex
I have tested on both apps. I can play, current, and past games. Future games have white screen w message- “waiting on game to start”.

Here are couple ways you can get and post a link ..

In the viewer app, in a game, the upper right corner, three dot menu> email link>

If it is a game you scored in scrorekeepeer app, , you can go to game manager> select game > email or text your self a link and then post here

Re: White Screen

Posted: Sun Jan 06, 2019 8:10 pm
by OhioTex
What model of iphone?

Are you current on iOS? (Version #? )

What version of iscore are you using?
(most current = v2.0. And v5.111)