White Screen

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Cam Gleeson
Posts: 9
Joined: Fri Jan 25, 2019 1:37 am

Re: White Screen

Post by Cam Gleeson » Fri Jan 25, 2019 1:50 am

Hi There, I am also having the same problems with white screening. I have updated my scoring device (ipad), the iScore and the Central app as well as my phone (pixel) and it keeps showing up white. The game that I'm trying to view is Berwick City Cougars at Fitzroy, Sunday 27th Jan, 3.30pm. See screen caps at the link below. Other people in the Fitzroy club alerted me to this issue when they couldn't view the game Preston at Fitzroy on 20th Jan. Any help you could give me would be appreciated.

https://photos.app.goo.gl/QvfWEBYE7H2oR9G77
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OhioTex
Posts: 5460
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Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Jan 27, 2019 5:26 pm

hmm,. i can not simulate this.. you posted on Jan 25 unable to view a game yet to be played on Jan 27 .. perhaps that is it. Try a game already completed or in progress, when a game has not started there is a white screen with a "game not started" message .try on both ipad and pixel phone to help isolate if IOS or Android

Screen shots are helpful (good idea), but your photo link is of the "pitch screen" not a white screen.
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
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Cam Gleeson
Posts: 9
Joined: Fri Jan 25, 2019 1:37 am

Re: White Screen

Post by Cam Gleeson » Sat Feb 02, 2019 3:44 am

This is one of the games that is white screening in iScore Central.

http://iscoresports.com/central/redirec ... 0f&dg=&sp=

Here are the screen caps

https://photos.app.goo.gl/yVXrRqxSVDK5TLE97

https://photos.app.goo.gl/Fv7z8ZxaSozExrZ6A
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OhioTex
Posts: 5460
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sat Feb 02, 2019 6:17 pm

To help me understand your context... Are you the scorekeeper, using both the green scorekeepr app or just a fan using the blue viewer app?. Are you on android or ios? what is your device ? and what version of iscore central viewer software ?


The hypothesis i have sugested is you are getting white screen on games that have not started yet.

Please test on games that are both completed, in progress and future. You should be able to demonstrate to yourself ‘white’ screen happens on future games.

I assume ‘fitzroy’ is your team?

When i search for ‘fitzroy’ in games right now..

Two fitzroy games come up, Neither of The two fitzroy games i see in the app right now are ‘in process’ or ‘ complete’. Fitzroy vs Berwick City Cougars dated 2/2 and waverly vs fitzroy dated 1/27 .. Neither started. As such i get a white screen..

I click on other games in progress or concluded from that same screen, they all work

(The search window is only a few days forward and back. Game played on 1/27 is out if window )

(I am Using iphone iscore central app v2.02, sat night 9pm eastern)

When search for ‘fitzroy’ in the Team section
I find ‘fitzroy lions 1s’ when i click there and on games - i see completed games and they work for me. Including a 5/4 win on 1/27

What happens when you follow the same steps indescribe above ??

TIP - You can ‘save’ fitzroy as a favorite team and under settingd set days forward snd back to zero and see all abailable .

The game link you provided is not resolving on app or desktop ..
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
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OhioTex
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Location: Columbus OH

Re: White Screen

Post by OhioTex » Sat Feb 02, 2019 7:05 pm

Also , What happens when u click on these links

http://data.iscorecentral.com/iscorecas ... p=baseball

http://data.iscorecentral.com/iscorecas ... p=baseball

Update: (added below)
it may help if you post the key strokes you use to access a game and it not work ..here are different ways i can think of top of my head... there is a possibility... how one accesses may mattter ..(bug)

By iscore central app > Games > Search >...
or iscore central app > Team > Find >...
or iscore central app > games > favorites >...
Or iscore central app > Teams > favorites > games >...
Or iscore scorekeeper app > watch Game> search >...
or iscore scorekeeper app > watch Game> Favorites >...
Click on a texted link > ...
Click on an emailed link > ...
click on team web site > games > scorecast link > ..

.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Cam Gleeson
Posts: 9
Joined: Fri Jan 25, 2019 1:37 am

Re: White Screen

Post by Cam Gleeson » Sun Feb 03, 2019 2:21 am

Hi Tex, I'm a scorekeeper using the green app. The problem is with iScore Central, once games are completed, they white screen. They work whilst in progress.

I search by the first option on iScore Central.

iScore Central works fine when I click on the links that you provided.

Cam
Cam Gleeson
Posts: 9
Joined: Fri Jan 25, 2019 1:37 am

Re: White Screen

Post by Cam Gleeson » Sun Feb 03, 2019 2:47 am

I'm using iPad to publish with the green app. iOS 12.1.3 (16D39).

I'm viewing on Android. See this shot for details.

https://photos.app.goo.gl/aAoKb3THev418zaC7
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OhioTex
Posts: 5460
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Feb 03, 2019 10:24 am

Update: Finally able to replicate the “white screen” issue on a complete game on an ios device ( to go with posts of simialr issue your android device)

Is ‘fitzroy’ your team ?

Developers take note... BUG iscore central viewer app > search > <team name> > search result > tap game.. get white screen > ( in both ios and android app)

Exampe
Iphone6s> iscore central app iOS (v2.02) using a non premium account.. click on central app > games > search> fitzroy > tap game = Fitzroy vs berwick city cougars Final 14-3 2/2/19 11:30pm .... results in white screen


While At same time,
I can scroll down and click on same game under ‘popular” and it works

I can select same game under Games> favorites -> and lauch it from there

I can also launch same game correctly under Teams> find > fitzroy > games > Fitzroy vs berwick city cougars Final 14-3 2/2/19 11:30pm

i can click on scorecast link (bekow)
and It open to view correctly in app (on same device)
http://data.iscorecentral.com/iscorecas ... p=baseball

The issue is clearly Gsmes > search results <game>

A secondary issue is get white scrern on games not started


To your last post

( got it you are the scorekeeper, using the green app on ios and viewing in blue app on android.. and as scorekeeper, you can create links and test games to demonstrate issues as need in both ios and android blue apps)

interesting new information.. it can work while
In progress and then not when final.. (thinking on this)
Cam Gleeson wrote:
Sun Feb 03, 2019 2:21 am
Hi Tex, I'm a scorekeeper using the green app. The problem is with iScore Central, once games are completed, they white screen. They work whilst in progress.

I search by the first option on iScore Central.

iScore Central works fine when I click on the links that you provided.

Cam
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
Posts: 5460
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Feb 03, 2019 12:07 pm

Based on user feedback, i posted a broad notice of the issue amd workaround

http://iscoreforum.com/baseball/viewtop ... 792#p63792
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Cam Gleeson
Posts: 9
Joined: Fri Jan 25, 2019 1:37 am

Re: NOTICE -Central Viewer app v2.0 ‘white screen’ bug

Post by Cam Gleeson » Sun Feb 03, 2019 6:09 pm

Hi There, Thanks for your work on this, it has been helpful. The workarounds you recommended are still giving me a white screen in iScore Central. Try following the link below to see what I mean.

http://iscoresports.com/central/redirec ... 0f&dg=&sp=

Cam
Last edited by Cam Gleeson on Mon Feb 04, 2019 12:31 am, edited 1 time in total.
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