Unable to Import MLB Games - Android App Crashes

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EMS-Medic
Posts: 23
Joined: Sat Jul 21, 2018 4:28 am

Unable to Import MLB Games - Android App Crashes

Post by EMS-Medic » Tue Sep 11, 2018 8:46 pm

Good Evening,

On all attempts to import MLB games to my iScore, I receive an error message indicating that iScore is not responding. The app crashes and the game does NOT import.

I have use the REPORT function already.

Device: Android Tab 4
Model: SM-T530NU
Android Version: 5.0.2
iScore Version: v4.63.414

Issue Description: iScore crashes when trying to import a game from MLB games

Reproduction Steps:
  1. Open iScore and go to Game Manager
  2. Select "Discover"
  3. Organization: MLB
  4. Select ANY game
  5. Select "Import"
  6. Confirm Game Import: YES
Result: Receive error message "Unfortunately, iScore has stopped. (REPORT) (OK).
Error message is repeated approximately 4 times.
iScore restarts, game is NOT imported.

Attempted Resolution Techniques:
  • Restarted application
  • Rebooted Devices
  • Reinstalled App after clearing cache
Workaround: None Found.
Temporary Fix: None Found, Manually creating game via the "Add" function.

Issue Severity: HIGH
Severity Reason: Program Crash/Unresponsive

Priority: HIGH

Please assist, if you require any further information, please advise.

Thank you,
bill0212
Posts: 20
Joined: Sat Oct 02, 2010 5:16 am

Re: Unable to Import MLB Games - Android App Crashes

Post by bill0212 » Fri Sep 21, 2018 7:38 am

I am having the same issue. Games import to my Ipad with no problem, but not to my Android Samsung phone
bill0212
Posts: 20
Joined: Sat Oct 02, 2010 5:16 am

Re: Unable to Import MLB Games - Android App Crashes

Post by bill0212 » Fri Sep 21, 2018 8:01 am

Also I used the app on both the 14th and 16th of September with no problems
EMS-Medic
Posts: 23
Joined: Sat Jul 21, 2018 4:28 am

Re: Unable to Import MLB Games - Android App Crashes

Post by EMS-Medic » Fri Sep 21, 2018 8:29 am

I was able to import some games earlier this week as well, but I tried right now and it crashed again.

Thank you,
cracklet
Posts: 2
Joined: Mon Sep 24, 2018 7:30 am

Re: Unable to Import MLB Games - Android App Crashes

Post by cracklet » Mon Sep 24, 2018 7:39 am

I haven’t been able to cast games in progress. I will have an in progress game on my iPhone but when I cast it it goes back to the beginning.
Very annoying.
bill0212
Posts: 20
Joined: Sat Oct 02, 2010 5:16 am

Re: Unable to Import MLB Games - Android App Crashes

Post by bill0212 » Tue Sep 25, 2018 2:07 pm

just downloaded IScore update to phone. Now all works fine again
User avatar
FTMSupport
Site Admin
Posts: 13199
Joined: Sat Mar 28, 2009 7:25 pm

Re: Unable to Import MLB Games - Android App Crashes

Post by FTMSupport » Tue Sep 25, 2018 2:10 pm

A new version of iScore Baseball is available in the Google Play store that fixes this issue
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
humbb
Posts: 10
Joined: Wed Feb 25, 2015 11:46 am

Re: Unable to Import MLB Games - Android App Crashes

Post by humbb » Tue Oct 16, 2018 6:57 pm

MLB lineups were unavailable for both LCS games today. ALCS game just reported "unavailable"; NLCS game reported something like "lineups will be available closer to game time" throughout the evening. Please take a look at this. Thanks!
humbb
Posts: 10
Joined: Wed Feb 25, 2015 11:46 am

Re: Unable to Import MLB Games - Android App Crashes

Post by humbb » Wed Oct 17, 2018 12:34 pm

And none of today's (10/17) LCS games are showing up on the MLB Discover screen for import. Is everyone on vacation? :)
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