Team's Player data goes missing in device after discovery in lineup

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bharath
Posts: 1
Joined: Fri Aug 24, 2018 5:44 am

Team's Player data goes missing in device after discovery in lineup

Post by bharath » Fri Aug 24, 2018 5:57 am

I added a game in Game Manager and imported to my device.

The device sync is done after I export to my client - Scoremonster.

Now the players been modified in my team and I could find the new player when I hit the discover option.
But on lineup of the team. The old data shows up every time.

FIX TRIED:
I have manually tried to fix this by going to my device settings and clearing the cache and data.

After this trial, I could find new players added in lineups after the discovery.
But this doesn't seem as a bit difficult for all users to understand and loss of data is taking at the moment too.

Expecting a solution from iScore developer team.

Devices Used:
Samsung S9 (Android 8.1)
iPhone 6s (iOS 11.1.0)
Oppo A37FW (Android 5.1.1)
iPad Pro (iOS 12)
User avatar
OhioTex
Posts: 5457
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Team's Player data goes missing in device after discovery in lineup

Post by OhioTex » Sun Aug 26, 2018 8:30 pm

I can not follow your post.... try RE explaining

Th number 1 cause of data ‘missing’ on device is league masking. Turn ALL LEAGUE on. Then all players, games, and teams on device appear in player manager, game manager and team manager
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