Parents and Fans can not find or see games

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
wilburburns
Posts: 33
Joined: Tue Apr 14, 2015 10:06 am

Re: Parents and Fans can not find or see games

Post by wilburburns » Wed May 30, 2018 3:09 am

V1.73 is the version I have.

Not logged in

Cliff
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Wed May 30, 2018 8:57 am

Please describe in detail the steps you are taking.

Here is how i tested it... on an iPhone

1) i removed my app from iPhone
2) download iscore central Viewer app (blue icon) from apple store and it installed fresh app
3) Clicked the Link in this forum (from prior posts) in safari
4) when prompted .. Clicked > View in App > open >

5) there is the game, bluegrass force 05 vs Legacy Hope 2018. score 11-0 game over top of 4th.


1) I closed app
2) Opened App (clicked through instructions, "I got it")
3) Typed in "bluegrass" in game Search window and got the following
  • Bluegrass force 05 vs Crush orange 5/27 6:19pm
    Bluegrass force 05 vs Legacy hope 5/27 11:13am
    Bluegrass force 05 vs Jinx 06 2018 5/27 8:37 am
    Bluegrass force 05 vs KY sting 5/26 5pm
    Bluegrass force 05 vs JTown strike 2018 5/26 5pm
All those games had Unlocked padlock icon. i clicked on couple games, all opened.

all without being logged in or using saved Favorite team etc

I went to settings and turned on Audio and got audio also, again not signed in as a paid subscriber.

This is how i expected it to work and it did

Please share your experience if different so developers can help find any issues
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Wed May 30, 2018 10:01 am

I also went to team web site, (expiring in 5 days)
http://iscorebaseball.com/BluegrassForce05

Click on scoreboard of most recent game and Then followed prompts ... > open app > open ...took me right to game in app, game over w replay button

I also clicked on game tab on team web site
When i select ALL LEAGUES,
See same list of recent games as found in iScore Central app (and posted below)

I even can click on scorecast link
Here from iphone and get prompted to open in app and it does. Straight to game.. w game over replay button
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Wed May 30, 2018 10:43 am

wilburburns wrote:
Tue May 29, 2018 4:17 pm
I have just checked on 2 separate devices (iphones) and both of them go to a page like your first link.
http://iscoresports.com/bcl/sc1.jpeg
What did you get from that page when you typed in team name in search ?
wilburburns wrote:
Tue May 29, 2018 4:17 pm
What you are seeing is not what I am seeing, nor what our team fans are seeing. I will say it again, a system that worked great when our last season ended has turned into something I cannot get to work effectively any longer.
Which link /screen are you refering to above?

I have used the app since it was introduced, fans did not have any find issues durring our college season this year ( now done).
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
wilburburns
Posts: 33
Joined: Tue Apr 14, 2015 10:06 am

Re: Parents and Fans can not find or see games

Post by wilburburns » Wed May 30, 2018 6:08 pm

No Idea what is going on, but I removed iScore Central, reinstalled it from the cloud and tried clicking on the link. No change, I'm sent to the web page which asks me to open in browser or App, I click open in app. iScore Central opens, then goes to the current Popular games screen. Does not go to the game I have clicked on.

However, I did just click on the scoreboard link for the game and it opened iscore central to the right game.

As far as issues my fans have had with the App. Users with the Paid Version could not search and find our team, they did not have favorites, and were not alerted when games started. These are all reasons why I never recommended people use the app. You are all trying to convince me the app is better, but my team can't find our team, so can someone actually tell me why that is. As recently as this past Sunday users with the Paid version could not find the games I was scoring live. So, either I am doing something wrong (Not sure how that could be), or the App is still not as good as you are trying to convince me it is.

Cliff
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Wed May 30, 2018 10:27 pm

I am trying to reproduce your concerns.
( We have all been there - it is frustrating when computer things dont work as expected.)

I cant tell you why someone not finding without knowing what they did. Example Did you or they search on name? If so What name? (Are they searching on games page or team page). Did they click on a link? If so what link..? Are they doing on game day or days before or after? Are they using most current software version ? Ios or android?

These are the same question i ask my fans parents when they have trouble.

I have walked you through the exact steps i took and results. Step by step. Using the original link you provided. Not trying to sell you- just explaining step by step what i did, so you can repeat the same steps,and report back results. This way we can hopefully find the mis step or bug

In your description, it sounded like when you clicked on scoreboard, it worked as expected.
( But i did not hear what happened when you clicked on team web site game page and scorecast link - did that work?)

It sounded like iScore central app was already open at the time when you clicked on scoreboard . Did u try clicking the link when iscore central app already open? Did that work? What link are you trying. Paste the link in your reply, so we can Be sure testing same link

Did you try searching In app on game name.
What steps did you take and result did u get?

How You should know it works, because i was able to click on the link you provided ans in a matter of minutes, find your game (and verify by telling you the score you did not provide. ,) i also found your team (you never told me your team name) and listed all recent games played .. i also found your team website (without being told ) I found all this because i started with a new app install and did the simple steps i described.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
Posts: 5403
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Wed May 30, 2018 10:30 pm

Alerts only work when you have favorited a team or scorekeeper, so when you say they had not used favorites, i am not surprised no alerts
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
MahtaWhata
Posts: 6
Joined: Sat Apr 28, 2018 10:11 am

Re: Parents and Fans can not find or see games

Post by MahtaWhata » Thu Jun 14, 2018 6:46 pm

We are having the same issues with our team!! I've used iScore for 3 years without any issues but this season has been a complete disaster with all these changes. I would email out the game link and people would view it in their browser (computer OR phone). Easy. But now they need to download the app and even when they do they can't view the game without paying!!! And the "free trial" of the app proves it is no where near as good as it was viewing in the browser. I am so embarrassed, I now have parents BEGGING me to switch to Game Changer because, "at least that works."
Last edited by MahtaWhata on Fri Jun 15, 2018 8:00 am, edited 2 times in total.
wilburburns
Posts: 33
Joined: Tue Apr 14, 2015 10:06 am

Re: Parents and Fans can not find or see games

Post by wilburburns » Thu Jun 14, 2018 6:55 pm

Yep, parents and fans are still having problems. I can’t even search and find my own team using my test account and the iscore Central app.

Is pretty sad really.

Cliff
User avatar
OhioTex
Posts: 5403
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Thu Jun 14, 2018 9:45 pm

Cliff

I have walked you through the exact steps i took and results to view your games and it worked. Step by step. Using the original link you provided. Not trying to sell you- just explaining step by step what i did, so you can repeat the same steps,and report back results.

If you can describe the steps you are taking - we can try and help
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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