Parents and Fans can not find or see games

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Fri Jun 15, 2018 10:07 pm

Cliff

Ok now we are getting some where..

1) what value did you type in for GAMES> SEARCH? (This is all your fans have to do on game day)

Now lets talk TEAMS

2) What value did you type in for TEAM > FIND?

3) on your team web site, on settings page there is a search field.. what is in it?

FAVORITES
< next post>


wilburburns wrote:
Fri Jun 15, 2018 12:19 pm
Yes, when searching games they show up, but I’m searching teams, because I’m looking for a team. If the option is there to search and find a team, we should be able to use it.

As far as the game link being sent out, you have seen and clicked it. MahtaWahta clicked it and you told him it worked as expected, yet he was not taken to the game, just opened the app and asked him to pay for the premium app.

Cliff
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
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OhioTex
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Re: Parents and Fans can not find or see games

Post by OhioTex » Fri Jun 15, 2018 10:17 pm

MhataWata

Here are a couple recent game links to test


http://iscoresports.com/central/redirec ... p=baseball

http://iscoresports.com/central/redirec ... p=baseball

( i created by opening iscore central , searched on "Force" .. found couple recent games with 'open padlocks' .. one from cliff team and one from a stranger.. i clicked on game. Then clicked on 3 dot menu and emailed myself a game link, copied and pasted below
( i was not logged in as premium,)


Have used on my other iphones and ipads iphone 5,6,7,8 and ipad air. But all i have .. handy in my hotel is my old 5s.

MahtaWhata wrote:
Fri Jun 15, 2018 1:40 pm
As suggested I deleted the iScore Central app and reinstalled. I did not log in. But I still get to the pay screen, not the game. Can you check to see if the link still works for you and/or can you please provide a link to another team's game that should be free?

I want to purchase a team web page so my parents don't all have to purchase a subscription but won't if we can't get this straightened out.

FYI, iPhone 5 (you) and iPhone 7 (me) have very different operating systems now. Anything below a 6S is not supported/ updated by Apple anymore. I have to assume it works on other people's iPhone 7's or there would be a lot more posts about this. I would really like to troubleshoot it so I know how to fix the other parent's access issues as well. Thanks!!!!!
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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FTMSupport
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Re: Parents and Fans can not find or see games

Post by FTMSupport » Fri Jun 15, 2018 10:28 pm

We believe we have found the issue for clicking the emailed link and it not working for some users. Will report back when the we can confirm for sure we have it resolved.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Fri Jun 15, 2018 10:36 pm

@cliff and mahwata


The beat Way to use TEAM part of app is to use Favorites, log in premium, search for game , then tap game and use the upper right3 button menu to create a favorite

Here are a couple older forum threads that may be helpful
viewtopic.php?f=34&t=11881

viewtopic.php?f=34&t=11578
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
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Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Fri Jun 15, 2018 10:38 pm

Good news...

FTMSupport wrote:
Fri Jun 15, 2018 10:28 pm
We believe we have found the issue for clicking the emailed link and it not working for some users. Will report back when the we can confirm for sure we have it resolved.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Parents and Fans can not find or see games

Post by FTMSupport » Sat Jun 16, 2018 8:23 am

OK... we believe we found and have fixed the issue with the emailed links. It was a combination of things ,... where the email came from (iScore Scorekeeper or iScore Central), which device it came from (Android or iOS), which device it was being viewed on (Android or iOS), which device is doing the actual scorekeeping (iOS or Android) and where the game originated from (manually create on Android or iOS or Discovered or Data Shared). Any one of these things could have led to a case sensitivity issue on the Game ID.

We believe we are now doing the proper conversions so that clicking the emailed links for a game that has a team website for either of the teams involved will go straight to the game in iScore Central in all cases. We also cleaned up the flow when the link is clicked on mobile devices as well.

It should all be active now (no need to download new versions of the apps as long as you are already on the latest).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
MahtaWhata
Posts: 6
Joined: Sat Apr 28, 2018 10:11 am

Re: Parents and Fans can not find or see games

Post by MahtaWhata » Sat Jun 16, 2018 8:52 am

Excellent! I actually purchased a team web page last night, set it up and it seems to be working! Unfortunately all games today are rained out so we'll need to wait until tomorrow to see, but it looks fine (i.e., "Waiting for game to start...").
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OhioTex
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Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Sat Jun 16, 2018 8:59 am

Awsome....

darn finiky those computer things..

FTMSupport wrote:
Sat Jun 16, 2018 8:23 am
OK... we believe we found and have fixed the issue with the emailed links. It was a combination of things ,... where the email came from (iScore Scorekeeper or iScore Central), which device it came from (Android or iOS), which device it was being viewed on (Android or iOS), which device is doing the actual scorekeeping (iOS or Android) and where the game originated from (manually create on Android or iOS or Discovered or Data Shared). Any one of these things could have led to a case sensitivity issue on the Game ID.

We believe we are now doing the proper conversions so that clicking the emailed links for a game that has a team website for either of the teams involved will go straight to the game in iScore Central in all cases. We also cleaned up the flow when the link is clicked on mobile devices as well.

It should all be active now (no need to download new versions of the apps as long as you are already on the latest).
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
User avatar
OhioTex
Posts: 5346
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Parents and Fans can not find or see games

Post by OhioTex » Sat Jun 16, 2018 9:09 am

Great !

Tip...notes
When scoring ... i have found fans love the liberal use of notes... when i use as 'color commentary' ...

when you use notes there is a 'Prev Play' and 'next play' option... i found i prefer NEXT PLAY option.. it sends immediate message on its own line scorecast

I mention this because .. i have often user NEXT PLAY NOTEs in rain delays to entertain fans



MahtaWhata wrote:
Sat Jun 16, 2018 8:52 am
Excellent! I actually purchased a team web page last night, set it up and it seems to be working! Unfortunately all games today are rained out so we'll need to wait until tomorrow to see, but it looks fine (i.e., "Waiting for game to start...").
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
wilburburns
Posts: 33
Joined: Tue Apr 14, 2015 10:06 am

Re: Parents and Fans can not find or see games

Post by wilburburns » Wed Jun 20, 2018 6:31 pm

I didn't get a chance to check out the link email last week, but will try it this week for sure. Glad to see a problem was actually found.

Cliff
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