Players name and numbers changing iPad (open)

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dan123
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Joined: Wed May 23, 2018 7:13 am

Players name and numbers changing iPad (open)

Post by dan123 » Wed May 23, 2018 7:25 am

I keep having an issue when I go to Team stats or back into a previous game I see player # and names changed.
Example. Games starting line up Joe #14 and Steve #5 when I go back into games play by play even starting line up it will change players names to different number. Like Joe #5 and Steve #14 the numbers are still in correct batting order but names are switched. I have went back through from game one and corrected them several times but it keeps changing them back. I need to be able to get team stats corrected.

Any suggestions or is anyone else had this issue? This is a new I-pad and we have used I-score for 6 years and never had any issues before
Thanks
Dan1
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Wed May 23, 2018 7:57 am

The "Player Name" is global for a player. If you change a player's name, it will change the name in all games they have appeared in.

The "Jersey Number" is stored on a per game basis. When you create a new game, it defaults to whatever you have the jersey number as on the team, but you can change the jersey number in the lineup for any given game (i.e. players can wear different jersey numbers in different games).
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Scholes
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Re: Players name and numbers changing

Post by Scholes » Thu May 24, 2018 3:45 am

I don't understand, so you can't change the Player Name then? Or should you just avoid doing it?
dan123
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Re: Players name and numbers changing

Post by dan123 » Thu May 24, 2018 4:38 am

We are not changing anyone's name or number I-score is doing it. If I look a scoresheet is shows everything correct but when I look at box score things are changed.
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Thu May 24, 2018 8:15 am

@Scholes - you can change player names, it will just change them for all games they have appeared in.

@dan123 - iScore would not change names/jersey numbers of players. Only the scorekeeper can do that. If you do an Options -> Export and let us know your customer ID and which game you are seeing different names in the box score vs scoresheet, we can take a look at your data and see what we find.
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dan123
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Re: Players name and numbers changing

Post by dan123 » Mon May 28, 2018 4:40 pm

@FTMsupport please send me an email and I will gladly send you the info. The support guy I have been emailing has done nothing to help me. email: yo_dan@comcast.net
dan123
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Re: Players name and numbers changing

Post by dan123 » Wed May 30, 2018 3:39 pm

How can I get support to help out? No one will help. FTMSupport please send me an email yo_dan@comcast.net so I can send you my issue. See below. I have corrected several times and keeps changes it back.

What box scores shows:
Holly Bronchos JV
Hitters AB R H RBI BB SO
33 I Hignite 3 0 0 1 0 0
3 J Daves 3 0 1 0 0 1
23 K Snodsmith 3 0 1 0 0 1
19 M Teill 3 0 0 0 0 1
4 D Hignite 1 1 0 0 0 1
30 M Jewell 0 2 0 0 1 0
7 Z Speagle 0 1 0 0 3 0
11 N Campbell 3 1 1 3 0 0
22 W Caldwell 2 1 1 1 0 0
Totals 18 6 4 5 4

Starting Lineup should be:

33 Ian Haines
3 Derek Fenner
23 Andrew Dehart
19 Dylan Morgan
4 Kye Snodsmith
30 Nick Campbell
7 Mitchell Teill
11 Mason Jewell
22 Wyatt Caldwell
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Wed May 30, 2018 3:44 pm

You can either just post your customer ID in here, or you can email our support email folks at support@iscoresports.com. If you email support, please include a link to this thread as well so the folks in support know what this is in reference to.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
dan123
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Joined: Wed May 23, 2018 7:13 am

Re: Players name and numbers changing

Post by dan123 » Thu May 31, 2018 4:25 am

238573290A
pretty much every game
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OhioTex
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Re: Players name and numbers changing

Post by OhioTex » Thu May 31, 2018 12:10 pm

given that userID I looked at few past scorecasts and the numbers/names seem to be consistent across games.
(looks like you change out players wearing #2, #6, #11 jersey in a few games, ignoring those, the names/numbers seemed consistent)

are these the correct names/numbers?. Is that what is in the Team Roster? , are you saying they start as this name/# and change on their own mid game. do you have a screen shot or an in process game that shows them changing. (support can access your database, i can not ).


#2 Jeffrey Preston
#2 Leighton Heltzer
#2 Nolan Jenkinson
#3 Derek Fenner
#4 Kye Snodsmith
#6 James Daves
#6 Jonah Kalish
#6 Mason Yoder
#7 Mitchell Teill
#8 Gavin Narski
#9 Dylan Hignite
#10 Josh Meyers
#11 Jacob Hild
#11 Mason Jewell
#13 Ben Crawley
#19 Dylan Morgan
#21 Zack Speagle
#22 Wyatt Caldwell
#23 Andrew Dehart
#30 Nick Campbell
#33 Ian Haynes
..........................................
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