Players name and numbers changing iPad (open)

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dan123
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Re: Players name and numbers changing

Post by dan123 » Mon Jun 04, 2018 3:09 am

yes you are correct they change on their own. I will go in a change starting line up after a game in play by play and it will still change them. Let me how to add a screen shot to this response.
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Mon Jun 04, 2018 7:40 am

You can upload photos to a site like http://tinypic.com/ and share the URLs of the images here.

We have looked at your data and do not see anything unusual with it. If you can give us specific steps that we can repeat to see the issue on a device here, we will go through your steps and see what we can find.
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dan123
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Re: Players name and numbers changing

Post by dan123 » Mon Jun 04, 2018 3:40 pm

I literally corrected a game 2 days and when I go back in everything is changed. Player number 4 should be Kye Snodsmith and 23 is Andrew Dehart. it changed on its own.
<a href="http://tinypic.com?ref=6783ux" target="_blank"><img src="http://i68.tinypic.com/6783ux.jpg" border="0" alt="Image and video hosting by TinyPic"></a>

Image

<a href="http://tinypic.com?ref=2rmse14" target="_blank"><img src="http://i66.tinypic.com/2rmse14.jpg" border="0" alt="Image and video hosting by TinyPic"></a>

Image
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OhioTex
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Re: Players name and numbers changing

Post by OhioTex » Tue Jun 05, 2018 6:24 am

thanks for pics. I know this is frustrating but your effort will help them find and resolve. All of us with iPads will appreciate and benefit from this effort . thanks

next question i expect Support will likely need to know..
1. Which game are the pictures from ?
(and have you done an option export so that they can see the game )
(when i look at exported scorecast, I could not determine which game given this combination of players)

2. What should game line up have been? ( a before and after picture would have helped or at least type in What the line up should be?)

3. is it changing once or changing every time you re open the edit starting line up? I assume your key strokes are GAME MANAGER > GAME > EDIT > STARTING LINE UP . If you go back into the game line up and don't correct, but instead just exit and then exit back to home screen, then go back in again to game manager> game > edit > starting line up .. does it re jumble a third way or does it hold this jumble? (ie is it changing once or changing every time you re open to edit the starting line up in a game)

4) what i can deduce from the picture is .. Houston we have a problem (i know you already knew that)

* DUPLICATED NAMES (Key snodsmith #4 and #23 , Mitchell Tell #19 and #7 , ) (which is not normal.) but i can not tell which is the "right" player name/number/position without the "original" starting line up. but clearly something is not right. As you have said since post#1.

* JUMBLE #/NAME .. using the list i posted previously, I can see a few name/numbers seem correct but majority are jumbled

Assume right #/name ..... showing in Picture
#2 Leighton Heltzer ...... #2 correct
#4 Kye Snodsmith ...... #23 and #4 one is wrong
#6 James Daves ...... # 3 wrong
#7 Mitchell Teill ...... #19 and #7 one is wrong
#8 Gavin Narski ...... #13 Wrong
#9 Dylan Hignite ...... #9correct
#10 Josh Meyers ...... #10 correct
#11 Mason Jewell ...... #30 Wrong
#13 Ben Crawley ...... #21 wrong
#22 Wyatt Caldwell ...... #22 Correct
#23 Andrew Dehart ...... #8 Wrong
#30 Nick Campbell ...... #11 wrong
#33 Ian Haynes ...... #33 Correct

5) Next steps
* what i can not tell- without the original starting line up - is what stayed correct, name, number, or batting position - 7 are correct and 8 wrong, but 100% correct is the norm, need and expectation )

* support will be able to open the same game and see if they can replicate
* support will then be able to look at the "underlying serial number" of each player to see if they can find a pattern and root cause and then work to resolve,..
* support will also be able to look at TEAM ROSTER and PLAYER MANAGER to see if any issues there

sorry, i can not access your data, so all i can do is help ask the next questions.. and help support you in moving this along with support
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Tue Jun 05, 2018 6:42 am

We really need steps to follow to see player information changing. The screenshots do show a different number for Kye Snodsmith, but when we open the Hartland JV @ Holly Bronchos JV game for example, it shows Kye Snodsmith with Jersey #4, and then we go to Team Manager and select the Holly Bronchos team and view the roster, and it also shows Kye Snodsmith with Jersey #4.

If you tell us what buttons you are tapping to get to those screenshots, we can check what is going on with your data.
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OhioTex
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Re: Players name and numbers changing

Post by OhioTex » Tue Jun 05, 2018 6:56 am

@ dan123 ...I know support needs exact steps you are taking. but I encourage you to also provide the game and the expected line up.

b/c . when i look at Hartland JV @ Holly Bronchos JV game as Support references, I see a #21 Zack Speagle, as i do not see #21 or Zack Speagle in your screen shots - i assume you and support are looking at a different game ... of course the issue should appear in every game per your initial post, but to help support, if you can be specific in your steps, and provide specific example with the game in question and provide both what you are seeing and what you expect.. It will help them troubleshoot.
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dan123
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Re: Players name and numbers changing

Post by dan123 » Tue Jun 05, 2018 1:34 pm

sorry that game was from 4/11 vs Lake Fenton score 9-6. It would be nice if some how you could offer support by phone so we can get this worked out. I had to manual go through every and come up with stats by hand to give my team since our season ended last week. We are getting ready to start our summer season this weekend so I need to get this fixed so it does not do it again.
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Tue Jun 05, 2018 8:11 pm

Unfortunately we do not offer phone support.

We looked at the game on 4/11, and we do see that Kye Snodsmith has jersey #23 in that game.

If you go to Player Manager, and select Kye Snodsmith, and view Player Stats, you can see you had used jersey #4 for the games from 5/4 - 5/25, and jersey #23 for the games before that (except a game on 4/23 which you used Jersey #19).

The jersey number of the players is stored on a game by game basis as players can where different jerseys from one game to the next.

The jersey number from the Team Roster (which is different than a game lineup... see tip #6 here - http://iscoreleagues.com/manual/#h.ej3nmdzcberl ) will be used as the default jersey number for new games you create.

If you edit a jersey number in a lineup, it is only edited for that game.
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OhioTex
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Re: Players name and numbers changing

Post by OhioTex » Wed Jun 06, 2018 9:11 am

@ Dan , Please validate.
  • you are saying ...
    * after you scored a game (specific example 4/11 vs Lake Fenton score 9-6 scorecast link and screen shot included at end of post)
    * then go back to that game on your iPad by keystrokes, Game Manager > Game > Edit > Starting Line up, you get the screen shot you provided.
    * The names have changed (and not by you), the jersey numbers are in the correct batting order but many names associated with jersey # have changed (again you did not edit the names, but instead the program did on its own).
@support, does this help you try and replicate with his data base and can you look at his data base and see if the Correct Serial number for players at issue is correct or corrupt. .

Here is the data discrepancy i can identify
  • When i look at the scorecast for that game ( 4/11 vs Lake Fenton score 9-6) I see the below line up
    http://data.iscorecentral.com/iscorecas ... 2add83f90a

    33 Ian Haines
    3 Derek Fenner
    23 Andrew Dehart
    19 Dylan Morgan
    4 Kye Snodsmith
    30 Nick Campbell
    7 Mitchell Teill
    11 Mason Jewell
    22 Wyatt Caldwell
    8 Gavin Nareski
    13 Ben Crawley
    21 Zack Speagle

    9 Dylan Hignite
    10 Josh Meyers
    2 Leighton Heltzer
  • When i look at the game Line up from Dan's iPad screen shot , I see
    viewtopic.php?f=5&t=14807#p53389
    33 Ian Hayes
    3 James Daves
    23 Kye Snodsmith
    19 Mitchell Teill
    4 Kye Snodsmith
    30 Mason Jewell
    7 Mitchell Teill
    11 Nick Campbell
    22 Wyatt Caldwell
    8 Andrew Dehart
    13 Gavin Narski
    21 Ben Crawley

    9 Dylan Hignite
    10 Josh Meyers
    2 Leighton Heltzer

    I highlighted the names in Yellow that are different in scorecast vs line up
@ support can look at his data base with this extra information and see if you can replicate or explain the issue?


Link to scorecast
http://data.iscorecentral.com/iscorecas ... 2add83f90a

screen shot of iscorecast (in case iscore casts is updated later, this is it currently)
Image

Link to IPad Line up
viewtopic.php?f=5&t=14807#p53389

screen shot of the IPAD line up posted by dan
Image
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
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FTMSupport
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Re: Players name and numbers changing

Post by FTMSupport » Wed Jun 06, 2018 11:40 am

It does not makes sense that iScore would change a player on its own. There is nothing in code that would do this.

Our best guess is that the user is changing player names while scoring the game based on the jersey numbers, and not realizing that this is actually changing the underlying player. Then they go back and look at a previous game and see that player numbers have different jerseys because they edited the player.

That is why we are trying to get the user to give us exact steps so we can tell where they are going wrong.
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