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Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 11:27 am
by RMikeal
When I try to enter something like the third strike or a ground out, I'm getting this message - 'Confirm Cancel - Are you sure you want to cancel the play input?'. I can't get past this message - clicking 'Yes' takes me back to the main scorecard page w/out recording the play. If I hit 'No', the message stays on the screen. It just started doing this on my iPhone. I have v5.108.

Re: Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 12:08 pm
by OhioTex
Long shot.. That sounds like the message you get when you "shake to undo" on an iPhone.. Perhaps sensor is acting up ..Try to disable "shake to undo" .. apple > Settings > General > Accessibility > shake to undo

Re: Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 12:49 pm
by RMikeal
Thanks for the suggestion. Tried it and it didn't work.

Re: Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 1:21 pm
by FTMSupport
Have not been able to reproduce this. If you can give us exact steps to follow we can try on a device here again to see if we can find what is going on.

Another thing to try would be rebooting your device. See this link for steps on rebooting - https://www.imore.com/how-to-restart-reset-iphone-ipad

Re: Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 1:50 pm
by RMikeal
With two strikes I hit ‘strike’ button and get the message - same when I hit ‘out’ or ‘in play’. I deleted the app and reinstalled and same thing is happening. I’ll try reboot option.

Re: Can't get past 'Confirm Cancel'

Posted: Fri May 04, 2018 2:25 pm
by FTMSupport
The only way that would pop up is if the motion detector in your iPhone is determining that you are shaking your device. If your device is definitely not shaking but you continue to get that message, then perhaps the motion sensor in your phone is having issues. Not sure how to check that, but not sure what else could be causing the issue. How old is the iPhone / what iPhone version is it?

Re: Can't get past 'Confirm Cancel'

Posted: Sat May 05, 2018 7:40 am
by OhioTex
did you disable "shake to Undo" in Settings on your phone?