Can't get past 'Confirm Cancel'

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RMikeal
Posts: 3
Joined: Fri May 04, 2018 11:19 am

Can't get past 'Confirm Cancel'

Post by RMikeal » Fri May 04, 2018 11:27 am

When I try to enter something like the third strike or a ground out, I'm getting this message - 'Confirm Cancel - Are you sure you want to cancel the play input?'. I can't get past this message - clicking 'Yes' takes me back to the main scorecard page w/out recording the play. If I hit 'No', the message stays on the screen. It just started doing this on my iPhone. I have v5.108.
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OhioTex
Posts: 5346
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Location: Columbus OH

Re: Can't get past 'Confirm Cancel'

Post by OhioTex » Fri May 04, 2018 12:08 pm

Long shot.. That sounds like the message you get when you "shake to undo" on an iPhone.. Perhaps sensor is acting up ..Try to disable "shake to undo" .. apple > Settings > General > Accessibility > shake to undo
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RMikeal
Posts: 3
Joined: Fri May 04, 2018 11:19 am

Re: Can't get past 'Confirm Cancel'

Post by RMikeal » Fri May 04, 2018 12:49 pm

Thanks for the suggestion. Tried it and it didn't work.
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FTMSupport
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Re: Can't get past 'Confirm Cancel'

Post by FTMSupport » Fri May 04, 2018 1:21 pm

Have not been able to reproduce this. If you can give us exact steps to follow we can try on a device here again to see if we can find what is going on.

Another thing to try would be rebooting your device. See this link for steps on rebooting - https://www.imore.com/how-to-restart-reset-iphone-ipad
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RMikeal
Posts: 3
Joined: Fri May 04, 2018 11:19 am

Re: Can't get past 'Confirm Cancel'

Post by RMikeal » Fri May 04, 2018 1:50 pm

With two strikes I hit ‘strike’ button and get the message - same when I hit ‘out’ or ‘in play’. I deleted the app and reinstalled and same thing is happening. I’ll try reboot option.
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FTMSupport
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Re: Can't get past 'Confirm Cancel'

Post by FTMSupport » Fri May 04, 2018 2:25 pm

The only way that would pop up is if the motion detector in your iPhone is determining that you are shaking your device. If your device is definitely not shaking but you continue to get that message, then perhaps the motion sensor in your phone is having issues. Not sure how to check that, but not sure what else could be causing the issue. How old is the iPhone / what iPhone version is it?
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5346
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can't get past 'Confirm Cancel'

Post by OhioTex » Sat May 05, 2018 7:40 am

did you disable "shake to Undo" in Settings on your phone?
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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