Re: change in iscorecast viewing for mobile devices (answered)
Posted: Sat May 05, 2018 5:13 am
Just to update, that client with the iPhone was able to get the audio after reinstalling.mikeny wrote: ↑Fri May 04, 2018 7:29 amThanks. This particular user never had premium. He just downloaded the app. He has an iPhone. I will recommend uninstalling and reinstalling. I don't think he ever clicked sign in because he never registered but I will pass this info along.OhioTex wrote: ↑Fri May 04, 2018 7:07 am@support, i have had similar comments on iphone. Not been able to reproduce consistently. The best guess is it happens to users who previously had premium and are signed in.
@mikeny, when i have had this reported, i provide two suggestions .. 1) if you plan to use often, consider buying the premium as you will also get favorites . 2) try removing the app and re download from app store and 'don't' sign in. (See above paragraph for My working theory)