change in iscorecast viewing for mobile devices (answered)

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mikeny
Posts: 40
Joined: Wed Apr 11, 2018 7:24 am

Re: change in iscorecast viewing for mobile devices (answered)

Post by mikeny » Sat May 05, 2018 5:13 am

mikeny wrote:
Fri May 04, 2018 7:29 am
OhioTex wrote:
Fri May 04, 2018 7:07 am
@support, i have had similar comments on iphone. Not been able to reproduce consistently. The best guess is it happens to users who previously had premium and are signed in.

@mikeny, when i have had this reported, i provide two suggestions .. 1) if you plan to use often, consider buying the premium as you will also get favorites . 2) try removing the app and re download from app store and 'don't' sign in. (See above paragraph for My working theory)
Thanks. This particular user never had premium. He just downloaded the app. He has an iPhone. I will recommend uninstalling and reinstalling. I don't think he ever clicked sign in because he never registered but I will pass this info along.
Just to update, that client with the iPhone was able to get the audio after reinstalling.
User avatar
OhioTex
Posts: 5374
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: change in iscorecast viewing for mobile devices (answered)

Post by OhioTex » Sat May 05, 2018 7:35 am

GREAT
mikeny wrote:
Sat May 05, 2018 5:13 am
Just to update, that client with the iPhone was able to get the audio after reinstalling.
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