Page 1 of 3
Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 4:14 pm
by UMich99
I'm trying to email the stats to myself in the Game Manager section and I keep getting a prompt: Unsuccessful - The email could not be sent at this time. What's the deal with this??
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 4:56 pm
by jojolemon
I'm having the same problem. I tried rebooting my phone but no success. I also tried with wi-fi turned off and on in case there was an issue with the wi-fi but still unsuccessful.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:01 pm
by Mophab
I am having the same problem, with or without wifi.
Both the team and game statistics email options give this error.
I have also tried exporting and importing the data with no help.
Changing the destination e-mail address was no help either.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:04 pm
by FTMSupport
We are looking into this right now.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:06 pm
by Domer1984
Same problem.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:17 pm
by iscore@tragus.org
Just another data point...
- export worked after several tries (FWIW I've been having trouble with export for a while now)
- i-ScoreCast Synch succeeds
- game and team stats emailing fails
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:20 pm
by FTMSupport
Our server logs are showing errors for emails sent after about 4:30pm Pacific. We are troubleshooting the issue right now and will post when it is fixed along with the reason for the failure.
Thank you for your patience.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:23 pm
by Domer1984
The "crash" in the system happened around 7:30 p.m. EST. I sent one set of stats that e-mailed fine, at 7:28 p.m. EST. However, I tried sending something else a few minutes later and the system wouldn't allow it. It hasn't worked since that time.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 5:50 pm
by FTMSupport
Our hosting provider is looking into it right now. Everything else should be working fine, just email is not sending. We will post back when they have resolved the issue.
Re: Email after a game - Unsuccessful - Email could not be sent
Posted: Sun Apr 11, 2010 6:04 pm
by FTMSupport
Emails should be working again. We will be getting an official explanation from our hosting provider in the next 24-72 hours, but things should be back to normal for now.
So officially, anyone who tried to send an email from 4:30pm Pacific to about 6:50pm Pacific were getting an error message saying it failed and to try again later.
We will report back when we get a root cause.
Thank you again for your patience on this issue.