MLB Discover Game Issues (resolved/fixed by support)

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Bobbackwards
Posts: 4
Joined: Sat Dec 14, 2013 11:17 pm

MLB Discover Game Issues (resolved/fixed by support)

Postby Bobbackwards » Sun Jul 23, 2017 7:15 pm

Is anyone else noticing a lot of errors with the MLB games that you can import. There are extra games for each day. Some of the games have weird start times. The extra games usually have the weird start times (e.g. 4:23 or 8:47) but some of the regularly scheduled games will have weird start times as well. Lineups can take two or three tries to sync. Will get the "Error-Line up Not Ready" for a game that should have the line up. After one or two tries it finally goes through.

Also today there's four days of games but it's Sunday, Monday, Sunday, then Tuesday. The second instance of Sunday has five games and Tuesday has 10 games. Tuesdays should have a full slate of 15 games.

I would not give it a second thought if it occurred once but this has been an ongoing issue for the last two weeks.
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OhioTex
Posts: 5017
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Errors in MLB games on the Import Screen

Postby OhioTex » Mon Jul 24, 2017 7:06 am

@support - Can you look into this with MLB data provider, the feed is providing odd/inaccurate information

@ Bobbackwards - thanks for bringing this to the forum community attention so others can benefit from your experience. ..

FYI - last game i did was All star game and it worked great. but I tried MLB discover game this morning and see what you mean. The data feed is ripe with issues. * Odd times, (6:41am, 10:20am) * duplicate games, and * even incorrect games (wrong teams match up)

I Can't test sync yet as first game of the day (white Sox vs Cubs0 is not set to play for another 3 and ½ hours so line ups not available yet.

will try back later and see if Sync working or not
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FTMSupport
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Re: MLB Discover Game Issues (@support attention needed)

Postby FTMSupport » Mon Jul 24, 2017 8:05 am

The data we are getting from our provider (stats.com) has this invalid data in it. We will continue monitoring the data until it is corrected.
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OhioTex
Posts: 5017
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: MLB Discover Game Issues (@support attention needed)

Postby OhioTex » Mon Jul 24, 2017 11:06 am

@All - data looks to be back to normal again. i was able to sync line ups on first try for white sox cubs game this afternoon. future days look normal, number of games and times. .

@ Bobbackwards does data seem back to normal for you? thanks again for posting. if you see issues in future again, please post back. Support has automated monitors in place but sometimes user feedback is still the best.
Bobbackwards
Posts: 4
Joined: Sat Dec 14, 2013 11:17 pm

Re: MLB Discover Game Issues (fixed)

Postby Bobbackwards » Mon Jul 24, 2017 7:17 pm

@All - Thanks for the quick response and the fix

@OhioTex - Data for the games looks normal. I imported and synced line ups of all 15 games for 7/24/17 at 10:52 pm ET. I only had problems with 5 teams (Blue Jays, Reds, Cardinals, Diamondback, and Padres). They errored on the first try but had no problems on the second try.

If I have anymore feedback on this issue I will be sure to update. Thanks again to all for such a quick response.

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