iScore & iScore Central not communicating (resolved)

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1kekoa
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Joined: Sat Jul 15, 2017 4:38 pm

iScore & iScore Central not communicating (resolved)

Postby 1kekoa » Sat Jul 15, 2017 5:47 pm

Push notifications have not been working for the last couple months, but now the situation has worsened.

I as well most of our organization are paid subscribers about 15 - 20 accounts. We noticed the same issue starting about a month ago none of the push notifications were being sent out via iScore central from our iScore recording devices (2 iPhones and 1iPad). Not a huge issue because if we were aware of the game times we could log in and still watch the games in real time with the play by play interface.

I saw a lot of back-end activity this Monday (July 10th) a lot of our old games from months ago started getting pushed to all our devices. I though FANTASTIC iScore is working on the back-end getting the push notifications functioning again. Well the team is on the road right now in NJ we are still not getting the push notifications ... even worse now the play by play function is no longer working as either.

We collectively saw one game start then hang on the 2nd inning. I called the person recording the game he had full bars and a LTE data connection. I asked him to turn off the score casting then turn it back on our devices then showed the 5th inning score but still was not giving the play by play. It appears whatever updates that were done to the system this week really mucked up the software! HELP!! We have an entire organization counting on this software working ... and our Team is heading off to Nationals in 2 weeks and many of the families that cannot make it are counting on this software to function properly so they can stay dialed in with the team.

Your looking into this matter is greatly appreciated. We are lost without our updates!
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FTMSupport
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Re: iScore & iScore Central not communicating

Postby FTMSupport » Sat Jul 15, 2017 9:45 pm

Responded in the other thread where you posted this same message.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 4974
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: iScore & iScore Central not communicating

Postby OhioTex » Sat Jul 15, 2017 11:40 pm

Supports working hypothesis is poor internet connection for the scorekeeper app b/c Systems on iscore server side all seem to be functioning as expected.

I am not sure what else can be done, but if you want to continue investigating..
    Q.? Have you /your fans tried to view an iscorecast (iscorecast.com) at the same time as having issues with central viewer, to prove/disprove if iscorecaat.com is working at that moment?

    Q.? Would you be willing to share your scorekeepers device ID? (Also, if you have a team web site subscription, can you provide a link to that too )
P.S> for those reading along, here is the link to the related thread, and Support's posted response. viewtopic.php?f=34&t=12026
FTMSupport wrote:There are not currently any issues we are aware of. And checking a sampling of the games at http://iscoretv.com as well as on iScore Central app, they appear to be working fine. It seems it is likely an internet connectivity issue with the scorekeeper. They should be sure they have iScorecast enabled on the Options screen in iScore, and maybe to an iScorecast Synchronize if they ever are falling behind for any reason. The number of bars is not always indicative of having perfect internet connectivity.
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OhioTex
Posts: 4974
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: iScore & iScore Central not communicating

Postby OhioTex » Mon Jul 17, 2017 6:51 pm

Copied from other thread
1kekoa wrote:All seems to be working fine from my side too ... thanks :)

Source: viewtopic.php?f=34&t=12026

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