Team name missing in Discovered Game from SI Play (pending @support follow up )

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novachica
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Team name missing in Discovered Game from SI Play (pending @support follow up )

Post by novachica » Fri Jun 16, 2017 6:56 pm

Our team uses the SI Play app. They have put two games in for an upcoming tournament and I "discovered" and imported the games. The only problem I'm running into is that these games do not have an opponent name (only our team's name and roster). How do I add the other team's name to this already discovered game? I know I will be able to work on the roster that morning when we find out our opponent, but I'm not sure I can add a team name since the game is already set-up. Any ideas?

I'd like to use the "discovered" game so the scorecast will go through the SI Play. If I create a new game, I don't know that it will do that since I'm not too familiar with the SI Play.
randy21m
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Re: Team name missing in Discovered Game from SI Play

Post by randy21m » Wed Jun 21, 2017 7:56 am

I've run into this "post season" now as well. During the season it imported both team names just fine, even if the team/league wasn't part of SI. Couldn't get rosters for non-SI teams, but it always pulled the Opponents name as it was in SI.

Make sure the league has the game set up right in SI. Do you see both team names outlined in SI? In my case in SI, they are, but it still only imported my teams info, and left the opponents name blank.

To fix this, I went into the game, selected the game "Title" at the top, and modified it to read properly (Team A vs Team B....where is was before <blank> vs Team B). Then scroll down on the game info page and you will see Home and Visitor. You'll likely see your team information, but nothing for your opponent, so select the blank one and type in the Opponents team name.

Another thing to keep in mind, when you did the Discover and it imported blank for your opponent, iScore just created a "blank" team under Team Manager. An additional step I did before fixing the game itself was to go into Team Manager after each Game Discover, and modify my Opponents name under Team Manager first.

UPDATE: I just tested this, and you NEED to fix the Team name for the blank team first. As the IDs are linked, the Game Manager will never update on the Game Listing, even though the Game Info page will reflect. If you update the Team under Team Manager first, then update the game info, all will reflect properly. I wonder if we're having this issue suddenly due to the recent server problems?

Hope that helps!
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OhioTex
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Re: Team name missing in Discovered Game from SI Play

Post by OhioTex » Wed Jun 21, 2017 8:12 am

@support - Can you get an SIPLAY person involved?

@randy - thank you for your time and post .. helping give back to the forum, (as you know, I do not have an SIPLAY team, league to test. )

when you say, server issue, was that an SiPlay server issue, b/c the iscorecast server issue this week was very short lived and should not have impacted.

moderator note: I Moved thread from Central Viewer App Q&A to Baseball Issues Reporting thread
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randy21m
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Re: Team name missing in Discovered Game from SI Play (Support help needed)

Post by randy21m » Wed Jun 21, 2017 8:36 am

@OhioTex - Sorry, I should have specified. For me at least, there are some issues with SI currently. Getting 505 errors and such when navigating around my teams website, trying to upload photos, etc. Seems like it's starting to iron out somewhat though.
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OhioTex
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Re: Team name missing in Discovered Game from SI Play (Support help needed)

Post by OhioTex » Wed Jun 21, 2017 8:40 am

are you working with their support people (do you have a link to a thread or case ID)?

the two programs are now under the same SI division, SiPlay although supported by two different product teams as i understand it.
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randy21m
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Re: Team name missing in Discovered Game from SI Play (Support help needed)

Post by randy21m » Wed Jun 21, 2017 8:55 am

Negative, by the time I discovered it, it appeared that things were "coming back" so I didn't create a ticket with them.

I just tested some other things that were giving me errors, and I'm now (seemingly) able to do everything again in SI. I did, however, just test to see if the Discover Game issue was resolved, and it's not. The opponent still shows up blank, but on SI it shows names for both Home and Visitor, so not sure why that's not coming in correctly.
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FTMSupport
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Re: Team name missing in Discovered Game from SI Play (Support help needed)

Post by FTMSupport » Wed Jun 21, 2017 8:59 am

With the Discover Game from SI Play, do you have the actual rosters for both home + visitor teams in SI Play (i.e. was it scheduled as a LEAGUE game?), or is it only the roster for "your" team, and the opponent was created as a "write in opponent" where you just enter the name of the opposing team but they aren't actually using the SI Play system for their roster?
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randy21m
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Re: Team name missing in Discovered Game from SI Play (Support responded, awaiting user following on info)

Post by randy21m » Wed Jun 21, 2017 9:22 am

For the regular season we just completed, all games scheduled in SI that I discovered pulled in:
1. Both team names - Home and Visitor - as it was listed in SI (whether they were an SI League or not)
2. Rosters for any team that was in SI (only had one other League - apart from our own - that was using SI for their League websites)
3. All game details (Date, time, location, etc)
I never needed to do anything additional other than create our opponents roster.

Now that we're onto post season, everything is showing in SI as the same as it was for regular season, but when I discover the games in iScore none of the Opponent information is populating (Team Name at a minimum), it's just blank. If I continue the Import iScore creates a blank team, and the Opponent information is blank in the game. I mitigated this with the steps I outlined earlier.

FWIW - I just tried again since it seems everything "appears" to be functioning properly within SI, and Opponent info is still coming in blank with a Discover. I understand the Roster not populating for Non-SI Leagues, but I believe (and from this past season experience) that the Opponent Team Name info should be populating, and iScore should create a Team that corresponds to the Team Name as it is outlined in SI.

Hope that helps!
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FTMSupport
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Re: Team name missing in Discovered Game from SI Play (Support responded, awaiting user following on info)

Post by FTMSupport » Wed Jun 21, 2017 9:58 am

This does help... so sounds like regular season everything worked fine, but post season (all stars?) are not working as expected. If you can tell us the league name and team you are discovering from, we can follow up and see what might be causing it.
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randy21m
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Re: Team name missing in Discovered Game from SI Play (Support responded, awaiting user following on info)

Post by randy21m » Wed Jun 21, 2017 10:12 am

9-10 All Star Team for Central Springfield Little League
https://teams.siplay.com/875420

UPDATE:
I just realized you were likely asking for the League Name and Team in iScore, and if so:
League Name = 2017 9/10 All-Stars CSLL
Team Name = 9-10 All-Star Team
DeviceID: fcd78a48d6

I have "Coach" permissions in SI, and I'm (testing) Discovering the 6/22/2017 game against APLL. I also tested the 6/24 game against WSLL-A, and it's the same outcome.

Thanks!
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