Team name missing in Discovered Game from SI Play (pending @support follow up )

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randy21m
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Joined: Mon Jun 19, 2017 7:28 am

Re: Team name missing in Discovered Game from SI Play (in process, pending support follow up )

Post by randy21m » Thu Jun 22, 2017 5:45 am

The plot thickens a bit, and I'm not sure how to handle this without manually creating the game - which would then break the link for the SI Play App.

So the problem as defined previously with Opponent Name being blank - yesterday I was doing all of my testing with one game. I imported that game, updated the "Blank" team that iScore created with the team name that we played yesterday, and updated the Game Info & Title to match - all was good - so I thought.

So this morning I went to Discover/Import the game we're playing today (different opponent), and as I expected the Opponent Name was blank. No big deal, follow same steps - EXCEPT FOR, iScore did NOT create a new blank team for this new Discover/Import. To make things more complicated, the Roster for the new "blank" team that was just imported is POPULATED already - with the roster from yesterdays team! So it appears that the ID of the blank team is the same!

Again - I can manually create the game and Opponent team, but this severs the link for all of my fans using the SI Play App.

Not sure what to do to keep the link for the SI Play App, but also keep the stats for the previous team/game in tact?
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OhioTex
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Location: Columbus OH

Re: Team name missing in Discovered Game from SI Play (in process, pending support follow up )

Post by OhioTex » Wed Jun 28, 2017 12:16 pm

@ support - any insights or updates on this?
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randy21m
Posts: 50
Joined: Mon Jun 19, 2017 7:28 am

Re: Team name missing in Discovered Game from SI Play (in process, pending @support follow up )

Post by randy21m » Thu Jun 29, 2017 4:53 am

For the record, to get around this issue I did the following:
1. Manually created a new opponents team in Team Manager
2. Added existing players for the opponents team Roster (From the Players I created for the real game)
3. Manually created a new game between my team and the opponent team (manual team I just created - NOT Discovered "blank" one)
4. Watched my ScoreCast/Play-by-Play/Scorecard, and scored the "new" game to match the one just played
5. Deleted the "old" game, scorecast, and opponent team that was Discovered
6. Updated Title of Game, Start Time, and Stop Time, and Synced/Exported data up to server

Now I can go to Discover, and discover the next game from SI Play from my League. Blank team is created for Opponent, and link between iScore and SI Play is in tact for next game. A bit of a pain, but my fans were accessing the game through SI Play and I didn't want to mess that expectation up in the middle of our season, and wanted my fans to still access it from SI Play. And if you don't Discover the game it will never be linked to SI Play.
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OhioTex
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Location: Columbus OH

Re: Team name missing in Discovered Game from SI Play (in process, pending @support follow up )

Post by OhioTex » Thu Jun 29, 2017 1:34 pm

thanks randy for the input to the community and workaround.

hopefully iscore and splay support will get together and solve systemically.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
User avatar
OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Team name missing in Discovered Game from SI Play (pending @support follow up )

Post by OhioTex » Wed Jul 05, 2017 5:37 am

@ support - has this been confirmed as an issue and fixed for future users?
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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