MLB New Data not working (answered)

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heidem
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Re: MLB New Data not working iPad (responded, tested, need more user feedback)

Post by heidem » Sun Jul 02, 2017 12:24 pm

I've been having the same issue for the last three, four days. Every day the status appeared as "current" and no new data was available. Discovering a MLB game works fine, but players are lacking on the roster when syncing the lineup (for example Carter and Frazier in todays Yankees game).
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OhioTex
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Re: MLB New Data not working iPad (responded, tested, need more user feedback)

Post by OhioTex » Sun Jul 02, 2017 1:19 pm

@support.. are you seeing any issues w data provider?

I just verified the user post and replicated the roster problem .

I did discover game> MLB> and sync line up for both teams and yankees did not have chris carter or Frasier in line up or (or on Discover team > roster). neither player even on bench as a sub

upon further research, , Game Manager> Discover team > MLB> yankees appears to be finding a OLD prior year Yankees roster as it has retired players Alex Rodriguez and Mark Texeria.

I double Checked my admin site my.isocrecentral.com and only 2017 MLB assigned to this device (not 2016),
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FTMSupport
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Re: MLB New Data not working iPad (@suppprt update)

Post by FTMSupport » Sun Jul 02, 2017 5:05 pm

Should be updated now. We are not sure why the daily updates are failing but we are looking into it.
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OhioTex
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Re: MLB New Data not working (answered)

Post by OhioTex » Sun Jul 02, 2017 11:43 pm

Line up sync appears to have Been corrected for yesterday games (7/2/17).
i re did "Game Manager > Score Game > "line up sync" after your post, and yankees ( for 7/2/17) now includes Carter and Frasier as expected.
(I Did not check other teams , but i assume all fixed at same time)

However, DISCOVER TEAM > MLB > TEAM roster import .. appears to still have issues. It seems to be retrieving 2016 rosters Not 2017.
( i could not test all teams, but for at least 9, Teams appeared to be 2016, e.g. yankees rangers astros cubs dodgers nationals diamondbacks marlins rockies)

@ Support - Can you see if you can replicate the Discover Team > MLB > Roster issue, and if so have it looked into

note: "Options > add on > MLB New Data/ Current" . Seems to retrive 2017 rosters (which is good), but causes double team listing in Team Manager if one discovered by Discover > Team and one By Discover Game or Options > Add ON . MLB data update, .
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FTMSupport
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Re: MLB New Data not working (answered)

Post by FTMSupport » Mon Jul 03, 2017 1:57 am

Forgot we even had the discover team -> MLB option. That should be retrieving 2017 rosters now as well.
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OhioTex
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Re: MLB New Data not working (answered)

Post by OhioTex » Mon Jul 03, 2017 5:11 am

that solved that.

Team Manager -> Discover Team -> MLB -> TEAM roster import loss to be back to working as normal again and retrieving/updating 2017 rosters, not 2016, and not duplicating teams in team manager.
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heidem
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Re: MLB New Data not working (resolved/fixed)

Post by heidem » Mon Jul 03, 2017 11:09 am

Thanks, can confirm the issue is solved.
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OhioTex
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Re: MLB New Data not working (resolved/fixed)

Post by OhioTex » Mon Jul 03, 2017 12:56 pm

Great . glad to hear.

hopefully the third party data provider to iscore will not mess with their data feed again. normally, the MLB data is worry free, stable and just works.

If issues re surface, email support or just post back to this forum as it helps the community and support hopefully will be able to respond as quickly as they did here.
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* FAQ http://iscoresports.com//baseball/support.php
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aussiebro
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Re: MLB New Data not working (resolved/fixed)

Post by aussiebro » Tue Aug 15, 2017 6:50 pm

This is my issue.

4) game day line ups, won't come out till a few hours before a game. Use 'sync' (upper left button) on line up screen, at game time. Is this your issue?

I don't have line up screen. So I can't sync.

Help. I just paid for it today and it does not work. I had to pay $30.99 instead of 19.99 which is started on your webpage.
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FTMSupport
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Re: MLB New Data not working (resolved/fixed)

Post by FTMSupport » Tue Aug 15, 2017 7:11 pm

The lineup screen appears after you discover the MLB game (Game Manager -> Discover -> MLB -> select the game), and select the game, then begin scoring it.

Guessing from your name (aussiebro) that maybe you are not in the US? The $19.99 price is US Dollars. Other countries will convert to a $19.99 equivalent.
Check out the new iScore Baseball documentation page!
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