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Export Failure (resolved)
Posted: Wed May 24, 2017 10:07 am
by bllthorn
I'm using Android 4.50.402. Every since yesterday every time I try to export, it gets to 99% done and fails. Need some help here. Thanks
Re: EXport Failure
Posted: Wed May 24, 2017 10:41 am
by OhioTex
I just exported my devices and seems to be working fine. IScore Servers seem to be working. almost always this turns out to be network/internet connectivity issues with device. Try again today, and try on different wifi network if possible. If this persists, and you have verified network connectivity and quality, post back .
Re: EXport Failure
Posted: Wed May 24, 2017 4:34 pm
by bllthorn
Export still fails. Have been unable to try it on another network. My device seems to be working fine on my network with other apps such as email, and internet. So don't know what is going on
Re: EXport Failure
Posted: Wed May 24, 2017 5:18 pm
by OhioTex
try changing your admin password ...
Options > Admin > password
Then try Option > Export again
Don't use apostophy in password, keep it simple
Re: EXport Failure
Posted: Wed May 24, 2017 9:02 pm
by bllthorn
I changed my password and the Export failed again upon reaching 99%
Re: EXport Failure
Posted: Wed May 24, 2017 10:04 pm
by FTMSupport
If you email your customer ID to
support@iscoresports.com and reference this thread, we can check our servers to see if there are any errors that tie back to your account.
Re: EXport Failure
Posted: Thu May 25, 2017 9:41 am
by bllthorn
Email sent as per above post
Re: EXport Failure
Posted: Thu May 25, 2017 11:00 am
by bllthorn
Also went to Best Buy and connected to thier network. Export "Failed"
Re: EXport Failure
Posted: Thu May 25, 2017 11:06 am
by OhioTex
support will have to look at your customer ID and data to try and identify the issue.
Re: EXport Failure
Posted: Thu May 25, 2017 12:03 pm
by bllthorn
@OhioTex....thanks for the help. I have sent them an email as they requested above