Export Failure (resolved)

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bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Export Failure (resolved)

Post by bllthorn » Wed May 24, 2017 10:07 am

I'm using Android 4.50.402. Every since yesterday every time I try to export, it gets to 99% done and fails. Need some help here. Thanks
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OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EXport Failure

Post by OhioTex » Wed May 24, 2017 10:41 am

I just exported my devices and seems to be working fine. IScore Servers seem to be working. almost always this turns out to be network/internet connectivity issues with device. Try again today, and try on different wifi network if possible. If this persists, and you have verified network connectivity and quality, post back .
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Re: EXport Failure

Post by bllthorn » Wed May 24, 2017 4:34 pm

Export still fails. Have been unable to try it on another network. My device seems to be working fine on my network with other apps such as email, and internet. So don't know what is going on
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OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EXport Failure

Post by OhioTex » Wed May 24, 2017 5:18 pm

try changing your admin password ...

Options > Admin > password

Then try Option > Export again

Don't use apostophy in password, keep it simple
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Re: EXport Failure

Post by bllthorn » Wed May 24, 2017 9:02 pm

I changed my password and the Export failed again upon reaching 99%
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: EXport Failure

Post by FTMSupport » Wed May 24, 2017 10:04 pm

If you email your customer ID to support@iscoresports.com and reference this thread, we can check our servers to see if there are any errors that tie back to your account.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Re: EXport Failure

Post by bllthorn » Thu May 25, 2017 9:41 am

Email sent as per above post
bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Re: EXport Failure

Post by bllthorn » Thu May 25, 2017 11:00 am

Also went to Best Buy and connected to thier network. Export "Failed"
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OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: EXport Failure

Post by OhioTex » Thu May 25, 2017 11:06 am

support will have to look at your customer ID and data to try and identify the issue.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
bllthorn
Posts: 9
Joined: Fri Mar 07, 2014 11:57 am

Re: EXport Failure

Post by bllthorn » Thu May 25, 2017 12:03 pm

@OhioTex....thanks for the help. I have sent them an email as they requested above
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