TruMedia stopped working when I renewed today (open, pending tru media support)

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trorr5
Posts: 3
Joined: Fri Jun 26, 2015 9:51 am

TruMedia stopped working when I renewed today (open, pending tru media support)

Postby trorr5 » Mon Apr 17, 2017 9:36 am

My tru media analytics previously worked on all players/teams in my database. It expired today. I renewed and paid through April 2018. Now, Tru Media is not working for any of the many teams I have in the database EXCEPT for one team. Just before I renewed, I had done a heat map on a particular player on an opposing team and it came up as in the past. Now it shows NA in all the data fields and hit charts. HELP? Need this functionality ASAP!
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OhioTex
Posts: 4659
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH (Texas 'Longhorn' Transplant)

Re: TruMedia stopped working when I renewed today

Postby OhioTex » Mon Apr 17, 2017 10:52 am

Tru media does not actively monitor this board.. I would recommend reaching out to them directly ... their web site at http://www.trumedianetworks.com has an email icon on upper right if not done that already.

I also reached out to my contact at true media but not sure if my contact point is still valid nor how quickly he can reply, but i forwarded him your post.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: TruMedia stopped working when I renewed today (open, pending tru media support)

Postby FTMSupport » Tue Apr 18, 2017 7:07 am

If you can email support@iscoresports.com with your customer ID we can check from our end as well to make sure everything is looking correct.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs

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