Crash when Create New Player iPad3 (player manager team manager) (pending user action)

[DEscorekeeper]

I've tried to add a new player under Team > Roster, as well as within Player Manager - both outcomes are the same. I click on Create New and then the app shuts down. We've been using the Ipad App for the last 3 seasons with no issues, until now.

Our primary scorebook is on an Ipad 3rd Gen - which is the one we are having the problem noted above. It has been updated to the most current version of iScore (v5.011).

Our backup scorebook is on an Ipad Mini - which is working as expected, meaning it is not shutting down when adding a new player.

I tried to use Data Share to build the players on the Ipad mini and transfer to the primary scorebook - but players are not moving over for our team. Only the new players on other teams are moving over, as long as they are on the game rosters.

What can we do here? How can I get the primary book working as needed?

Also, is there a way I can have both scorebooks point to the same iScore database? Right now each go to their own, but I'd rather have our secondary point to the primary database. I can do the Data Sharing, but it's cumbersome when the two scorebooks live in separate households and aren't always near each other to perform data syncs or imports/exports.

[OhioTex]

i don't have all the answers, but wanted to reply quickly with a workaround suggestion to edit your issue / crash with create new player.

May i suggest on your primary ipad, you option > export . Then go to My.iscorecentral.com and update roster there and then option > import data back to ipad..

Unfortunately my ipad is 'out of town' so i can not try and replicate the 'create new player' issue. But on the iphone 'create new player' works as expected. On v5.011

No you can not have two devices point to same database

[OhioTex]

@ support - Can you test user scenario on v5.011 on an iPad gen 3. I tested on an iPad gen 2 and NO issues.

@ DEscorekeeper.
I just added new player by create with no problem on my iPad gen 2. and v5.011.

If you are still having the problem and if support can not help
you may want to try to re install the app. .. (follow steps below to not loose any data in process)

Here is a FAQ on this with pictures to help
http://iscoresports.com/baseball/kb/faq ... lldata.php

In summary..
1) register the current iPad gen 3 to a email address (OPTION > REGISTER) (check email in box to confirm, and set password)
2) write down the current gen 3 iPad User ID and Password (OPTION > ADMIN WEBSITE)
3) back up data on web server (OPTION > EXPORT )

Uninstall and re download and install app from apple store, You will get a new device ID.
4) create a new version admin web site password (OPTION > ADMIN WEBSITE) (write this down for safe keeping)
5) register the new version, (OPTION > REGISTER) to SAME EMAIL (check email in box to confirm, and set password)

6) go to my.iscorecentral.com log on with Registration EMAIL and password
7) go to Account tab, and Manage Data , and Copy from prior ID to new ID.
see arrows on pictures if needed http://iscoresports.com/baseball/kb/faq ... lldata.php


8) on iPad, OPTION > IMPORT to restore your data from the original version

If need more help or info, Please post back.

[FTMSupport]

We can not reproduce the crash either. If you can do an Options -> Export and email your customer ID (found on Options screen) to support@iscoresports.com with exact steps that lead to the crash we can try reproducing using your data.