photo upload attempt caused white screen (resolved)

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BobT
Posts: 3
Joined: Thu Mar 16, 2017 1:56 pm

photo upload attempt caused white screen (resolved)

Post by BobT » Thu Mar 16, 2017 2:03 pm

I attempted to upload a team photo as background. I got it loaded from my desktop to the viewer window of the team website and when i clicked upload the screen went white. Now I can't see anything. I can't even get into the site to try to take it down. Help!?
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: photo upload attempt caused white screen

Post by FTMSupport » Fri Mar 17, 2017 1:45 pm

Let us know the URL of the team website and we will take a look.
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BobT
Posts: 3
Joined: Thu Mar 16, 2017 1:56 pm

Re: photo upload attempt caused white screen

Post by BobT » Sat Mar 18, 2017 7:29 am

iscorebaseball.com/evergreen is the site for Denver West Cougars. Thanks so much.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: photo upload attempt caused white screen

Post by FTMSupport » Sat Mar 18, 2017 9:10 pm

The issue was the apostrophe in your Admin password. We have removed the apostrophe and the site loads fine now. You should actually reset your password on the Options -> Admin Website screen in iScore and then do an Options -> Export (and do not include an apostrophe in the password).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
BobT
Posts: 3
Joined: Thu Mar 16, 2017 1:56 pm

Re: photo upload attempt caused white screen

Post by BobT » Sun Mar 19, 2017 7:28 am

Brilliant! Thanks so much for your help.
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