Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)

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markin
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Joined: Sat Apr 07, 2012 6:02 pm

Leagues not displaying properly - Android (answered/open, unique to specific Android.Hardware)

Post by markin » Wed Mar 15, 2017 10:09 am

I have iScore version 4.50.402 running on a Galaxy S7 running Android 7.0. When I'm in a team or a player on try to scroll through what leagues that team or player are in, the screen goes black and all you can see are the check boxes, but not the league names.

I have a screen shot if it would help.

Thanks in advance
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OhioTex
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Location: Columbus OH

Re: Leagues not displaying properly

Post by OhioTex » Wed Mar 15, 2017 12:06 pm

@ support - I do not have a galaxy to test . Will defer to your response.

@ markin - You may want to try the light & dark skin and the Large & small Screen mode to see if there is a workable combination until support can respond. .


Here is information i found from the user manual
Skin -
On some tablet devices, the Light / Dark skin can be set from the Options menu. Other tablets will do it from the Options screen opened from the main scoring screen.
  • Light - This provides a high contrast background for the main scoring screen, and helps when scoring games in bright sunlight.

    Dark - This is not as high contrast and fits more with the style of the iScore product.
Screen Mode
  • On Android Tablet devices, there is an option to select between Small and Large screen mode. Small mode is intended for phone devices, and Large mode is what you would typically use for larger tablet devices.

    This option is available on Android devices because on Android, there is a lot of variation from device to device, and the line is being blurred between what a “tablet” device is and what a “phone size” device is. Android tablets have many different sizes, and even two tablets that are the same size may have different resolutions, or in extreme cases, they have the same physical size, the same pixel resolution, but the device reports itself differently.

    All of these variations have led us to have to create three different sized screens for “scoring mode” of a game. The Phone mode (Small) should work on any Android device. When you select Large mode, iScore will display either a mid-size scoring display (typically 7” tablets like the original Kindle Fire and the Google Nexus 7) or a full-size scoring display (the large 10” displays like Samsung and Motorola Xoom).

    If your device does not look quite right on the scoring screen, try changing to the other mode and see if it works better. It is not possible to support every resolution available as new devices come out every day it seems, but we have done our best to support the most popular brands.
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* User Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
markin
Posts: 40
Joined: Sat Apr 07, 2012 6:02 pm

Re: Leagues not displaying properly

Post by markin » Wed Mar 15, 2017 12:21 pm

OhioTex,

This is a phone, not a tablet. I don't see either option available. I know on my LG Tablet I have the options.
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OhioTex
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Location: Columbus OH

Re: Leagues not displaying properly

Post by OhioTex » Wed Mar 15, 2017 12:31 pm

Shows how little i know of the galaxy device family.. sorry.

i have not seen this bug mentioned before on this forum. Thanks for surfacing.

@Suppprt monitors the forum and will need to pick up this thread and respond accordingly. ..
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* User Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
markin
Posts: 40
Joined: Sat Apr 07, 2012 6:02 pm

Re: Leagues not displaying properly

Post by markin » Wed Mar 15, 2017 12:41 pm

Thanks for looking into this so quickly. I look forward to the fix.
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FTMSupport
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Re: Leagues not displaying properly

Post by FTMSupport » Thu Mar 16, 2017 8:33 am

Please do an Options -> Export and email your customer ID to support@iscoresports.com with a copy/paste of your message in here (or a link to this thread) so we can have our support folks look at this issue with your specific data. Thank you.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
GreyhoundBaseball
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Re: Leagues not displaying properly

Post by GreyhoundBaseball » Sat Jun 03, 2017 7:30 pm

I am experiencing the same issue. When I try add a team to a league, I can see the teams at first, but when I scroll, the names all go black and all you can see is the check boxes.
I tried Large and Small screen mode - same results
Opened and Closed App - Same Results
Restarted Tablet - Same Results
No option to change skin color

Google Nexus 9 Tablet
Android 7.1.1
iScore 4.51.329
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OhioTex
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Location: Columbus OH

Re: Leagues not displaying properly

Post by OhioTex » Mon Jun 05, 2017 6:36 am

@Suppprt monitors the forum and will need to pick up this thread and respond accordingly as it seems to be android hardware related anomalies.

@ GreyhoundBaseball - if not already, sugest you should reach out to support by direct email...
FTMSupport wrote:Please do an Options -> Export and email your customer ID to support@iscoresports.com with a copy/paste of your message in here (or a link to this thread) so we can have our support folks look at this issue with your specific data. Thank you.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* User Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
markin
Posts: 40
Joined: Sat Apr 07, 2012 6:02 pm

Re: Leagues not displaying properly - Android (open, email support)

Post by markin » Mon Jun 05, 2017 6:53 am

I've been in contact with support via email. While they do contact me periodically to see if the problem has been resolved, it has NOT!
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OhioTex
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Location: Columbus OH

Re: Leagues not displaying properly - Android (open, email support)

Post by OhioTex » Mon Jun 05, 2017 7:20 am

@ markin - thanks for the update, I assume you are now running iScore v 4.51.329 (released March 29) (no longer v 4.50.402) and by this post still experiencing problem on your galaxy S7 phone - Sorry.
hopefully, this second reported case by GreyhoundBaseball with a different device, a google nexus tablet, will help the developers find a root cause and solution.

.......
markin running on a Galaxy S7 Phone running Android 7.0. iscore 4.51.329
GreyhoundBaseball , Google Nexus 9 Tablet, Android 7.1.1, iScore 4.51.329
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* User Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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