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One player is in the stats for a game multiple times
Posted: Tue Jul 05, 2016 3:41 am
by Thomsonpro
On my stats, on of the players is in the stats multiple times for multiple games. So for the final team stats in stead of 3 AB, he has 6. If I try to edit one of the stats, it changes it for both in that game.
Re: One player is in the stats for a game multiple times
Posted: Tue Jul 05, 2016 9:18 am
by FTMSupport
This means you have the player listed twice in the lineup for the game. It might be twice on one team, or you might have it once on the home and once on the visitor. Go to Game Manager, select the game, select Pitch by Pitch, tap the Game Starts event, tap Edit next to Starting Lineup, and examine the lineup of both the home and visitor team closely. Remove the duplicate entry for the player and the problem should go away.
Re: One player is in the stats for a game multiple times
Posted: Tue Jul 05, 2016 1:38 pm
by Thomsonpro
Nope, he's only in the lineup once.
Re: One player is in the stats for a game multiple times
Posted: Tue Jul 05, 2016 2:00 pm
by FTMSupport
If he is only in the lineup of both teams (be sure to check both) one time, then just tap Recalc when viewing stats and it should recalculate the stats correctly.
Re: One player is in the stats for a game multiple times
Posted: Wed Jul 06, 2016 1:24 pm
by Thomsonpro
He's not in the lineup for both teams, only once for our team yet it shows him in the stats twice. If I change one of the stats in one line, it changes his stats in both places. A red number appears for both. Does that make sense?
Re: One player is in the stats for a game multiple times
Posted: Wed Jul 06, 2016 2:49 pm
by FTMSupport
If you can do an export and send a private message with your customer ID and which game it is, we can take a look at your data.