Can not change the player picture (resolved - use Admin WebSite)

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
Post Reply
KurtK
Posts: 10
Joined: Thu Apr 02, 2015 8:53 am

Can not change the player picture (resolved - use Admin WebSite)

Post by KurtK » Thu Jun 23, 2016 5:51 pm

I use Android so I am doing this via the Admin site on the web. One of my players has an old picture, (from a previous team). I can't seem to find a way to replace it with a new one.
Is there a way to delete the old picture? Or upload a new one?
Thanks in advance,
Kurt
User avatar
OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can not change the player picture

Post by OhioTex » Thu Jun 23, 2016 6:07 pm

Update player photo From your device , under player manager ..make sure have a valid internet connection and then option > export
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
KurtK
Posts: 10
Joined: Thu Apr 02, 2015 8:53 am

Re: Can not change the player picture

Post by KurtK » Mon Jun 27, 2016 1:23 pm

I don't see any kind of "picture" option under player info. Where can you manipulate the picture? (AGAIN on an ANDROID device).
User avatar
OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can not change the player picture

Post by OhioTex » Mon Jun 27, 2016 1:38 pm

Ok . I stand semi corrected ..there appears to be a difference between iOS and Android devices on what can be done from the handheld device with respect to adding a photo . IOS devices it is obvious, tap on the photo or camera icon . Apparently not on android. On android you need to do from admin web site

See below link for "how to info"

I assume you just upload over existing photo to replace. I can not simulate from here .. Hope that works .

Sorry for false suggestion earlier . I don't use android and forgot it is different than iOS .


http://iscoresports.com/baseball/kb/faq ... photos.php
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
KurtK
Posts: 10
Joined: Thu Apr 02, 2015 8:53 am

Re: Can not change the player picture

Post by KurtK » Mon Jun 27, 2016 2:13 pm

No - Uploading over the existing picture does NOT work. That is what i was trying to do. It looks like it uploads the new picture but the picture never changes on the site.
If we can't get this to work, could support just delete the pictures that are there now? then I'll replace them with new ones...
How do I get support involved?
Thanks for your help,
Kurt
User avatar
FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Can not change the player picture

Post by FTMSupport » Mon Jun 27, 2016 2:38 pm

When on the Admin Website, if you are viewing the roster, and click on an existing player image, it will let you replace it.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
KurtK
Posts: 10
Joined: Thu Apr 02, 2015 8:53 am

Re: Can not change the player picture

Post by KurtK » Mon Jun 27, 2016 3:06 pm

I just tried it - Although it appears to upload it, it does not replace it.
beeaton
Posts: 5
Joined: Mon Mar 10, 2014 1:38 pm

Re: Can not change the player picture

Post by beeaton » Fri Mar 24, 2017 6:51 am

Any updates to this?
I am trying to replace older pictures with newer ones and it will not refresh the picture with the new one. I am using the Admin website to make the picture changes.. If the person doesn't have an existing picture, the upload works. The only issue is when a picture already exists, the old one stays.

I think it uploads the picture, but looks like a caching issue on the browser.
Last edited by beeaton on Fri Mar 24, 2017 7:18 am, edited 1 time in total.
User avatar
OhioTex
Posts: 5491
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can not change the player picture

Post by OhioTex » Fri Mar 24, 2017 7:08 am

@beeaton , if you are using an iOS device (iPhone or iPad) use the device not the admin web site (my.iscorecentral.com) to change the photo.

If you use the Admin web site, It DOES work, (i just tried)
after you choose a file and upload - and if not replaced, refresh your browser . (the thumbnail may be held in cache)
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
beeaton
Posts: 5
Joined: Mon Mar 10, 2014 1:38 pm

Re: Can not change the player picture

Post by beeaton » Fri Mar 24, 2017 7:18 am

OhioTex wrote:@beeaton , if you are using an iOS device (iPhone or iPad) use the device not the admin web site (my.iscorecentral.com) to change the photo.

If you use the Admin web site, It DOES work, (i just tried)
after you choose a file and upload - and if not replaced, refresh your browser . (the thumbnail may be held in cache)
You are correct, it seems to be a caching issue with the broswer.

Thanks for the quick response and really love the app!!! Keep up the good work!!
Post Reply