2015 MLB add-on download fails

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
Post Reply
User avatar
jcbeckman
Posts: 415
Joined: Tue Aug 11, 2009 4:54 pm

2015 MLB add-on download fails

Post by jcbeckman » Wed May 25, 2016 2:13 am

I've sent in a couple of emails without any acknowledgement they've been received, so I'm not sure that are getting through. I have a problem with the 2015 MLB data - I only have some of the teams, not all. I get an error when hitting the "New Data" button - "Roster Sync Failed Could not read data for team can. Please try again. (Code=2). I've "tried again" many times. I only have 10 AL teams and 13 NL teams. I sent in screen shots with the emails but again, I didn't even get an auto reply, so I suspect you aren't seeing them.
User avatar
FTMSupport
Site Admin
Posts: 13156
Joined: Sat Mar 28, 2009 7:25 pm

Re: 2015 MLB add-on download fails

Post by FTMSupport » Wed May 25, 2016 7:51 am

Not sure why you were not getting responses... we definitely researched the issue and sent responses to your email. What happened is when 2016 came around, the 2015 rosters were pointing to 2016 teams instead of 2015... so anyone using Refresh on the 2015 teams was actually getting a 2016 update instead. We fixed the issue based on your email back around 5/12, but checking today, we see that the NYY and CIN teams still had issues. We have fixed those for the 2015 rosters, and you should now be able to refresh.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
User avatar
jcbeckman
Posts: 415
Joined: Tue Aug 11, 2009 4:54 pm

Re: 2015 MLB add-on download fails

Post by jcbeckman » Wed May 25, 2016 8:37 am

I did get your initial response but it appears that my follow up emails didn't get to you. I'm now able to download all 30 teams. Thanks!
Post Reply