Game doesn't show on stats

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CoachBrockhoff
Posts: 37
Joined: Wed Dec 22, 2010 12:16 pm

Game doesn't show on stats

Post by CoachBrockhoff » Thu Apr 09, 2015 8:08 am

I have a game that doesn't show on the stats, or even on the Team Page.

The game has been "ended" and the stats show on the game page, but not on the team stats.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Game doesn't show on stats

Post by FTMSupport » Thu Apr 09, 2015 8:05 pm

Are you saying you can view Game Stats on the device, but when you view Team Stats on the device, the game is not included? If so, it means you have created two copies of your team. You can go to Team Manager and use the Merge option there to combine the two teams back into one. Prior to doing this, go to League Manager and make sure the ALL league is turned ON so you see all your data.
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CoachBrockhoff
Posts: 37
Joined: Wed Dec 22, 2010 12:16 pm

Re: Game doesn't show on stats

Post by CoachBrockhoff » Fri Apr 10, 2015 4:47 am

I only have one team in the team manager
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Game doesn't show on stats

Post by FTMSupport » Fri Apr 10, 2015 11:12 am

Please do an Options -> Export and email your customer ID to us at support@iscoresports.com with as much detail for us to reproduce what you are seeing as you can and we will see what we find with your data.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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team mom
Posts: 881
Joined: Tue Sep 07, 2010 4:47 am
Location: Atlanta, GA

Re: Game doesn't show on stats

Post by team mom » Fri Apr 10, 2015 11:28 am

This is often a League issue. Make sure Leagues is set to ALL and see if the game appears. If so, the league needs to be assigned to your team in order to see the game if only that league is turned on.
Team Mom

Check out the new iscore documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
CoachBrockhoff
Posts: 37
Joined: Wed Dec 22, 2010 12:16 pm

Re: Game doesn't show on stats

Post by CoachBrockhoff » Sun Apr 12, 2015 9:56 am

The Leagues is set to all.
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