White Screen

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

White Screen

Post by stottle4375 » Sat Jan 05, 2019 9:33 am

Every game, even completed games, loads as a white screen in game viewer. I thought maybe my subscription was up — even though I knew it was current — so I paid again. No luck. Now I’m out $5 and still can’t see games. Just a white screen. When will this be fixed? Games load differently, so looks like some sort of update was attempted (unsuccessfully).
User avatar
OhioTex
Posts: 5457
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sat Jan 05, 2019 4:48 pm

Please provide details... for starters - type of device? What app?

There are no reports on forum of similat issue
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

Re: White Screen

Post by stottle4375 » Sun Jan 06, 2019 8:31 am

All games on home/start screen work fine. Any game that I find with search is white screen. So basically any game not being played today, including games I was able to view fine yesterday when being played. I’m on an iPhone and issue same from both scoring app and viewing app.
User avatar
OhioTex
Posts: 5457
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Jan 06, 2019 7:36 pm

Ok, you are on an iOS device. What app and version?

Although this is posted under the baseball forum, I am going go to assume you are talking about the “Iscore Central Game Viwer (blue icon) app” v2.00 ( the most current version). I will also assume ‘free’ non premium user.

As v 2.0 is about a week old there may be some bugs ... But this is first i have seen of this issue on the forum. i am not able to reproduce. I am able to ‘view’current and past games without issue.

Please provide a link to a game of concern?
What sport/game are you trying to view
(a link to game will help)

In this new version v2.0, furture games have a white screen with a message “waiting for game to start”


I am using an iphone with v 2.0 (non premium) to test .. and i can pull up old games and view replay without issues ( tested on softball game from last may and october.)

I also tested ‘watch game’ in the baseball scorekeeper app (green icon) ( v5.111) on an iOS device and waa able to ‘watch’ games from today, yesterday and last month.


Post back more info and ideally an example game link and i can try and replicate
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

Re: White Screen

Post by stottle4375 » Sun Jan 06, 2019 7:53 pm

Not sure how to pull a link? It’s same issue on Scorekeeper app. Is there a way to post a screenshot photo?
User avatar
OhioTex
Posts: 5457
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Jan 06, 2019 8:06 pm

I have tested on both apps. I can play, current, and past games. Future games have white screen w message- “waiting on game to start”.

Here are couple ways you can get and post a link ..

In the viewer app, in a game, the upper right corner, three dot menu> email link>

If it is a game you scored in scrorekeepeer app, , you can go to game manager> select game > email or text your self a link and then post here
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
User avatar
OhioTex
Posts: 5457
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: White Screen

Post by OhioTex » Sun Jan 06, 2019 8:10 pm

What model of iphone?

Are you current on iOS? (Version #? )

What version of iscore are you using?
(most current = v2.0. And v5.111)
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

Re: White Screen

Post by stottle4375 » Mon Jan 21, 2019 3:17 pm

This still occurs every time I search for a game rather than open from the popular games on the home page. And now it is asking me for a 7-day trial even though I just paid for 3 months a few weeks ago. I'm not paying again. And I'm tired of the white screen. Bad enough when I could not view games when I paid, but now I can't view games and am being asked to pay again.
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

Re: White Screen

Post by stottle4375 » Mon Jan 21, 2019 3:17 pm

If you give me an email to use, I'll send you the link...it's not my game but games I'm trying to watch in the tournament.
stottle4375
Posts: 6
Joined: Wed Feb 28, 2018 5:17 pm

Re: White Screen

Post by stottle4375 » Mon Jan 21, 2019 3:18 pm

When I go to email the link, it just puts "You've been invited to view..." and then it just says "at" without a link or the game. Nice...
Post Reply