Page 1 of 1

2019 MLB rosters

Posted: Tue Feb 19, 2019 11:35 pm
by pdonley
A week or so ago, went to Options, Add-ons and found a BuyNow link for 2019 MLB rosters. I clicked on the button and received a message back that my purchase was complete but did not see the rosters. Thinking my purchase must not have gone through, I clicked on Buy Now again and the app told me that I had already purchased the rosters. But again, no rosters for 2019 were accessible and on,y the Buy Now Bhutto;was present. I did this cycle a couple of more times with no success.

A couple of days later, the 2019 MLB rosters were accessible. great! Only thing now is: apparently now the “Add Ons” button in Optins now is replaced with “MLB Rosters”. Not a problem-that’s the only AddOn I am interested in. But apparently all those clicks I did above created a set of 2019 rosters for me each time. So now when I go to update 2019 rosters, I have four of five “New Data” messages for the same roster. Any way to tidy this up? All my previous years of MLB rosters are there each as a single instance. But now I have five instances of the 2019 rosters.

Re: 2019 MLB rosters

Posted: Wed Feb 20, 2019 8:18 am
by FTMSupport
Please email support with your customer ID (found under the Export button) and reference this post. We will get your account straightened out.

Re: 2019 MLB rosters

Posted: Wed Feb 20, 2019 1:19 pm
by pdonley
Thank you so much. My customer ID is <deleted>.

Re: 2019 MLB rosters

Posted: Thu Feb 21, 2019 11:04 am
by FTMSupport
Your account should be cleaned up