New Device

Post Reply
fleo
Posts: 5
Joined: Thu Jun 28, 2018 7:46 am

New Device

Post by fleo » Thu Jun 28, 2018 2:29 pm

I have a new device and need to know the steps to get my iscore transferred on my new device. My old device crashed and iscore is not accessible on the old device
User avatar
OhioTex
Posts: 5346
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: New Device

Post by OhioTex » Thu Jun 28, 2018 9:36 pm

Review this faq .. if more questions ..post back


I got a new device. How do I transfer my old data to the new device?
http://iscoresports.com/baseball/kb/faq ... lldata.php
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
fleo
Posts: 5
Joined: Thu Jun 28, 2018 7:46 am

Re: New Device

Post by fleo » Fri Jun 29, 2018 9:58 am

OhioTex wrote:
Thu Jun 28, 2018 9:36 pm
Review this faq .. if mor questions ..post back


I got a new device. How do I transfer my old data to the new device?
http://iscoresports.com/baseball/kb/faq ... lldata.php
My old device crashed so I am not able to open it and get to my iscore on that device. I read the manual part you suggested and it refers to having access to your old device in order to transfer. What do I do since I do not have access to the screen of the old device?

Thank you
User avatar
FTMSupport
Site Admin
Posts: 13177
Joined: Sat Mar 28, 2009 7:25 pm

Re: New Device

Post by FTMSupport » Fri Jun 29, 2018 11:27 am

If you have your customer ID written down anywhere that is all you need to recover your data using the data sharing techniques from the link previously posted. If you do not have your customer ID written down, but have emailed yourself links to iScorecasts, if you paste a copy of one of those links we can get your customer ID for you from that link.

Another alternative is if you have done (or can do) an iTunes Backup from the old device (don't need the screen to do an iTunes backup), and then restore it to your new device, it should recover the iScore data as well.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
User avatar
OhioTex
Posts: 5346
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: New Device

Post by OhioTex » Sat Jun 30, 2018 6:09 am

If still having issues...provide answers to below questions and I can get more specific on steps to take..

1) Do you have your ‘old device’ customer ID and password? (if you have this we can solve the rest. )

2) can you access the admin web site (my.iscorecenteal.com) for your old device ID (and password) and new device ID ( and new password)?

3) On old device do you believe you “option >exported” after your last scored game ?

4) If not, up to date on “option > export”
A) can you guesstimate, how many games not backed up?)

B) do you iscorecast games? (will provide us an alternate retrieval method for in backed up games)?
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
fleo
Posts: 5
Joined: Thu Jun 28, 2018 7:46 am

Re: New Device

Post by fleo » Sat Jun 30, 2018 7:35 am

OhioTex wrote:
Sat Jun 30, 2018 6:09 am
If still having issues...provide answers to below questions and I can get more specific on steps to take..

1) Do you have your ‘old device’ customer ID and password? (if you have this we can solve the rest. ) Yes User ID a6v4dv5mr3 Password this was changed by iscore when I asked for help, which was very vague help. The password is now temp1234.

I have encountered another problem because on my new device when I downloaded the iscore app, I must have set up a new website because the device has a new ID and password. Now I think I have two websites???

2) can you access the admin web site (my.iscorecenteal.com) for your old device ID (and password) and new device ID ( and new password)?

3) On old device do you believe you “option >exported” after your last scored game ?

4) If not, up to date on “option > export”
A) can you guesstimate, how many games not backed up?)

B) do you iscorecast games? (will provide us an alternate retrieval method for in backed up games)?
fleo
Posts: 5
Joined: Thu Jun 28, 2018 7:46 am

Re: New Device

Post by fleo » Sat Jun 30, 2018 8:03 am

FTMSupport wrote:
Fri Jun 29, 2018 11:27 am
If you have your customer ID written down anywhere that is all you need to recover your data using the data sharing techniques from the link previously posted. If you do not have your customer ID written down, but have emailed yourself links to iScorecasts, if you paste a copy of one of those links we can get your customer ID for you from that link.

Another alternative is if you have done (or can do) an iTunes Backup from the old device (don't need the screen to do an iTunes backup), and then restore it to your new device, it should recover the iScore data as well.
I do have my customer ID and passsword.
On my new device under Admin website there is now a different User ID and password. I hit create a new website thinking that I could put in my old admin info and it created a new ID and password. I tried deleting the iscore app and reinstalling but that new ID and password keep showing up. When I go to Iscore central and use my old ID and Password everything is there. I am not sure what to do about the new ID and password?
User avatar
OhioTex
Posts: 5346
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: New Device

Post by OhioTex » Sat Jun 30, 2018 9:17 am

Yes, each new device (and new install) will get a new Id number (That is by design)

If you have both old and new ID and password , you will be fine, use the help link from before ...
http://iscoresports.com/baseball/kb/faq ... lldata.php

In step 2 .... You will register both devices to a common email (using my.iscorecentral.com account tab, ) if old device registered to a forgotten email. Just unregister and register from that account tab. Register both devices to common email .. faq here
http://iscoresports.com/baseball/kb/faq ... device.php

Once both registered, on account tab you will see both devices (red numbers/letters). (Click on one .. switches to it) .. you will also see a manage data button, Click
On it to copy data from old database to new database .

. then option > import on new device to download your data to new device
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Post Reply