Can't access Premium on app

jaadams11
Posts: 4
Joined: Sun Sep 10, 2017 6:10 pm

Can't access Premium on app

Postby jaadams11 » Sun Sep 10, 2017 6:14 pm

I can't access premium upgrade on the app on my iphone. I have removed and reinstalled app twice, but it is still not working.
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OhioTex
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Location: Columbus OH

Re: Can't access Premium on app

Postby OhioTex » Sun Sep 10, 2017 6:32 pm

Email support@iscoresports.com with the email you used to subscribe to premium and they can investigate. ( you may want to include a link to this thread).

To help us troubleshoot in the forum
I see from your post you are using iphone,

Q1) did you purchase premium 'in app' using your itunes account and password or other method?

Q2) how long did premium work (if at all) before the issue?

Q3) Is this your first time registering? Or a renewal?
jaadams11
Posts: 4
Joined: Sun Sep 10, 2017 6:10 pm

Re: Can't access Premium on app

Postby jaadams11 » Mon Sep 11, 2017 12:32 pm

Thanks for your response...

1)I purchased this 'in app'

2) It worked all last season, went to use it this past weekend as we started back playing, it did not work. I tried purchasing premium option, and it told me that I had already purchased premium and it would be restored. Tried "restore previous purchase", nothing.

3) No, I've used the app for 2+ years without issue.




OhioTex wrote:To help us troubleshoot in the forum
I see from your post you are using iphone,

Q1) did you purchase premium 'in app' using your itunes account and password or other method?

Q2) how long did premium work (if at all) before the issue?

Q3) Is this your first time registering? Or a renewal?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Can't access Premium on app

Postby FTMSupport » Mon Sep 11, 2017 2:03 pm

Are you using iOS or Android? When you press the "3 bar button" in the upper left in iScore Central, what version does it say you have (will be shown at the bottom of the screen).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jaadams11
Posts: 4
Joined: Sun Sep 10, 2017 6:10 pm

Re: Can't access Premium on app

Postby jaadams11 » Wed Sep 13, 2017 6:17 pm

I am using iOS. Version 1.53
glovesan13
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Joined: Mon Sep 11, 2017 11:24 am

Re: Can't access Premium on app

Postby glovesan13 » Fri Sep 15, 2017 5:36 am

I'm using the same version of ios and having the same issue.
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OhioTex
Posts: 5082
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can't access Premium on app

Postby OhioTex » Fri Sep 15, 2017 7:32 am

there are a few users on this forum reporting similar problems.

Support has been responding on a case by case basis.. best if you post here and email them at Support@iscoresports.com with your user email address and information.

I am also an Iphone user and was able to renew my premium iscore central subscription from within the app (orange button) without any issues. So the underlying issue is not universal to all apple devices, support is trying to identify the root cause . but in the interim is responding to valid user subscriptions by email.


iPhone 5S
iOS 10.3.3
iScore Central v 1.53
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OhioTex
Posts: 5082
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can't access Premium on app

Postby OhioTex » Fri Sep 15, 2017 7:38 am

@ support,... I notice one user said he has had Premium for 2+ years, .. leads me to wonder,.. could this be attributed to Users Who had the "Original Subscription Version" . if i recall , the "Original Subscription Version" was Handled slightly differently on your side.. just trying to brainstorm common cause.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Can't access Premium on app

Postby FTMSupport » Fri Sep 15, 2017 12:02 pm

We think that may be the root cause but are still trying to work through it as our results are very inconsistent as well when trying to test the renewals (i.e. we are not seeing the issue, but there are enough people asking about it that we know it is real... and we just have to keep trying different scenarios to find what is going on).
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jaadams11
Posts: 4
Joined: Sun Sep 10, 2017 6:10 pm

Re: Can't access Premium on app

Postby jaadams11 » Sun Sep 17, 2017 5:43 pm

I emailed support last week, but have not received a reply. Any other thoughts on how to rectify this issue?

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