Can't seem to renew TruMedia analytics subscription (answered)

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chriswgb
Posts: 6
Joined: Mon Oct 24, 2011 12:43 pm

Can't seem to renew TruMedia analytics subscription (answered)

Post by chriswgb » Fri Aug 18, 2017 3:02 am

Click on Register, tells me that I have registered and that my TruMedia Analytics subscription expired 2017-05-25. I click on add ons (Options menu) and can only see Major League stuff. Try to Register/Login (bottom right button) fails - incorrect Email/pwd combination. Click forgot username or password - everything disappears and iScore closes. Help!!!!
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OhioTex
Posts: 5415
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Can't seem to renew TruMedia analytics subscription

Post by OhioTex » Fri Aug 18, 2017 7:07 am

TruMedia Add on Product renewals are no longer being offered by TruMedia. back in June, iScore Support posted below on this news.. .Sorry,
FTMSupport wrote:Existing subscriptions should continue working fine until they expire, but TruMedia is not going to be accepting new subscriptions or renewals. They have decided that not enough people were using it to justify continued support. If you have questions about it, you can reach out to them on their contact us page here - http://www.trumedianetworks.com/.
source: viewtopic.php?f=5&t=11935&p=48774&hilit ... ics#p48774

I assumed the companies True Media and/or Iscore communicated such to existing customers , but seems the mechanic to do so for in App subscriptions is not that sophisticated.
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