iScore Central Viewer App - not saving Favorites (on iPhone) (Resolved)

tsduke
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iScore Central Viewer App - not saving Favorites (on iPhone) (Resolved)

Post by tsduke » Fri Apr 29, 2016 6:41 am

I'm trying to set favorites in the iScore Cental iOS app but the teams are never added.
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FTMSupport
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Re: iScore Central Favorites not saving

Post by FTMSupport » Sat Apr 30, 2016 10:13 am

If you are not logged in to the iScore Central app, favorites can not be saved. If you are logged in already, trying logging out and logging back in, and see if it then allows you to save favorites. See this link for more information about logging in / out:

http://iscoresports.com/central/kb/faq_ ... gister.php
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
met_fan
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Re: iScore Central Favorites not saving(Resolved)

Post by met_fan » Mon Apr 24, 2017 5:58 pm

I'm having the same issue as the original poster. I was logged in a they wouldn't save and then I tried logging out and back and favorites still won't save.
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OhioTex
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Re: iScore Central Favorites not saving

Post by OhioTex » Mon Apr 24, 2017 7:37 pm

Check your app store to make sure you have most up to date app version, both iOS and android were updated last month.

Saving favorites requires a valid premium subscription. (I assume you knew that already)

Try signing out, closing the app, opening the app and signing back in. This is the standard remedy for most issues on the central viewer app.

When you log back in, verify it recognizes your premium subscription. one way is to check the audio setting menus... does it say upgrade ? or does it allow you to enable sounds?

If sign out/sign in did not solve, and you verified the app recognized your premium subscription..

Please post back with your findings, steps taken and include - What device you are using?
And confirm you have the most current iscore central app loaded.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
met_fan
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Re: iScore Central Favorites not saving

Post by met_fan » Tue Apr 25, 2017 6:44 am

OhioTex wrote:Check your app store to make sure you have most up to date app version, both iOS and android were updated last month.

Saving favorites requires a valid premium subscription. (I assume you knew that already)

Try signing out, closing the app, opening the app and signing back in. This is the standard remedy for most issues on the central viewer app.

When you log back in, verify it recognizes your premium subscription. one way is to check the audio setting menus... does it say upgrade ? or does it allow you to enable sounds?

If sign out/sign in did not solve, and you verified the app recognized your premium subscription..

Please post back with your findings, steps taken and include - What device you are using?
And confirm you have the most current iscore central app loaded.
Still not saving - followed these steps and audio is turned and test works. I'm using an iPhone 7 and app version is 1.52.
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OhioTex
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Re: iScore Central Favorites not saving

Post by OhioTex » Tue Apr 25, 2017 6:47 am

how are you trying to save a favorite. ?
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
met_fan
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Re: iScore Central Favorites not saving

Post by met_fan » Tue Apr 25, 2017 6:59 am

OhioTex wrote:how are you trying to save a favorite. ?
I go to Teams>Find a Team and then select my team. I select the three dots in top right corner and choose Add to Favorites.
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OhioTex
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Re: iScore Central Favorites not saving

Post by OhioTex » Tue Apr 25, 2017 7:00 am

I posted the prior question, while i was typing below, as i saw you were online. .

my favorites are working. and I am also running iPhone (5) and v 1.52. Here is what i am doing and seeing... What are you showing in Settings > Favorites and Games Favorites after you did "add a favorite by three dot menu" .. did you try to add for both teams and scorekeeper?

1) How I do
  • GAMES > SEARCH > TEAM NAME > finds game > tap on Found game > tap THREE DOT MENU (upper right) > select ADD TO FAVORITES > tap Add TEAM
    then repeat for scorekeeper > tap Three Dot Menu (upper right) > select Add to Favorites > select Add My scorekeeper >
2) RESULTS under "Settings > Favorites"
  • (main menu (upper left)> Settings > favorites)

    show games in the past set to 7 (max)
    show games in the future set to 7 (max)

    + Favorite Scorekeepers
    (shows my two favorite scorekeepers)

    + Favorite teams.
    (shows my three favorite teams)

    3) under "Games > Favorites"
  • Shows games with my three favorite teams within the prescribed 14 day window
    Shows games with my two favorite scorekeepers within the prescribed 14 day window
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
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Re: iScore Central Favorites not saving

Post by OhioTex » Tue Apr 25, 2017 7:03 am

met_fan wrote:
OhioTex wrote:how are you trying to save a favorite. ?
I go to Teams>Find a Team and then select my team. I select the three dots in top right corner and choose Add to Favorites.
Try Finding by GAMES > SEARCH (not TEAMS > FIND A TEAM ). (I know maybe not intuitive, but lets try)

Try "adding favorite " for both favorite team and favorite scorekeeper (you can remove later if want)
. then re check both " Settings > Favorites" and "Game > Favorites." Anything there?
if not, try sign out and sign back in, and then check both " Settings > Favorites" and "Game > Favorites" again.
(I know this is repetitive)

If this re add, favorites, and re sign out./ sign in did not work. the next troubleshooting step is to uninstall and re install Central Viewer (blue icon) from the app store. (note install fresh from app store not from, a backup or recovery from itunes)

after re install, try again ( i know this is repetitive, but each cycle, we are eliminating possibilities)
1) sign in
2) search game, tap on found game, tap on three dot menu, Add favorite team, and then add favorite scorekeeper and re check both Favorites (setting > favorites, and Games > Favorites ) .. ANY LUCK?

Please report back with findings, as often as needed
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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OhioTex
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Re: iScore Central Viewer App - not saving Favorites (on iPhone)

Post by OhioTex » Tue Apr 25, 2017 8:20 am

@ Met_Fan
I think i was able to replicate and identify your issue.

I am pretty confident, you can workaround using GAME > SEARCH > TAP GAME> THREE DOT MENU > ADD A FAVORITE > ADD TEAM

Support will have to confirm, but i believe TEAMS > FIND A TEAM > ADD A FAVORITE > only saves as favorite if the Team has an active TEAM WEB SITE subscription.

..........................................................
@support

Can you confirm, TEAM > FIND A TEAM > THREE DOT MENU > ADD A FAVORITE > only saves with teams with active TEAM WEB SITE subscriptions?
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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