Not able to find a team when other members can

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sandrarp2
Posts: 1
Joined: Sun May 13, 2018 4:17 am

Not able to find a team when other members can

Post by sandrarp2 » Sun May 13, 2018 4:31 am

I’m unable to find Nitro Dodgers 9U Travel baseball team when other members can. I’ve tried numerous times and nothing comes up for them. I even purchased premium membership in hopes that would work. I deleted the app and reinstalled it several times and that doesn’t work. What can I do?
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OhioTex
Posts: 5279
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Not able to find a team when other members can

Post by OhioTex » Sun May 13, 2018 5:06 am

I just did a search for "nitro" in Games: Search and did NOT see a "Nitro Dodgers 9u travel" game in results...

This can be caused by a few things. #1 game is outside date range, #2 scorekeeper has not enabled iscorecast or #3 scorekeeper has intentionally marked game for non public search.

You can verify with your scorekeeper that he is broadcaating and has not hidden the game .. but even if he has hidden the game from search he or a friend can email you link.

If a friend has found the game in iscore central, he can email you a game link ( using the three dot menu in upper right of play by play screen)..

When you get the email, open the game, then since you have premium subscription, you can use the three dot menu to save team as favroite. You can then find games using TEAM FAVORITES
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D12A68BC3D
Posts: 1
Joined: Mon May 14, 2018 1:26 pm

Re: Not able to find a team when other members can

Post by D12A68BC3D » Mon May 14, 2018 1:35 pm

What is the timeline for being able to see a team? We have our first game this Saturday and fans are unable to find the team.
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FTMSupport
Site Admin
Posts: 13124
Joined: Sat Mar 28, 2009 7:25 pm

Re: Not able to find a team when other members can

Post by FTMSupport » Mon May 14, 2018 1:41 pm

People who have a paid subscription can change the settings for how far in advance (or back) they want to see games when searching.

The default for anyone that does not have a subscription is 2 days in the past and 1 day into the future.

If you have a subscription in iScore Central, tap the 3 bars in the upper left, tap Settings, then tap Favorites and you can set the range that you want to search.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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