Update to Premium error

glovesan13
Posts: 3
Joined: Mon Sep 11, 2017 11:24 am

Update to Premium error

Postby glovesan13 » Mon Sep 11, 2017 11:27 am

I am getting the update to premium error, as the other are.
I have emailed tech support twice.

Please advise on how to fix this.

Thanks,

Gary
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OhioTex
Posts: 5055
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Update to Premium error

Postby OhioTex » Tue Sep 12, 2017 10:08 pm

Gary

Email support@iscoresports.com with the email you used to subscribe to premium and they can investigate. ( you may want to include a link to this thread).

To help us troubleshoot in the forum
Are using android or iphone,

Q1) did you purchase premium 'in app' using your itunes account and password or other method?

Q2) how long did premium work (if at all) before the issue?

Q3) Is this your first time registering? Or a renewal?
glovesan13
Posts: 3
Joined: Mon Sep 11, 2017 11:24 am

Re: Update to Premium error

Postby glovesan13 » Mon Sep 18, 2017 7:21 am

Q1) did you purchase premium 'in app' using your itunes account and password or other method? --- I used my iTunes account

Q2) how long did premium work (if at all) before the issue? It worked for three months

Q3) Is this your first time registering? Or a renewal? This is my first attempt at renewal. Had been using for three months.
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FTMSupport
Site Admin
Posts: 12957
Joined: Sat Mar 28, 2009 7:25 pm

Re: Update to Premium error

Postby FTMSupport » Mon Sep 18, 2017 7:37 am

We are not finding your account using the email you used in the forum here. Did you use a different email address to make the purchase?
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5055
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Update to Premium error

Postby OhioTex » Mon Sep 25, 2017 10:03 am

there is an updated version of iScore Central Viewer (for Apple Products) to fix the issue
app store. v1.6 Sept 22, 2017.

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