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Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 8:23 am
by FTMSupport
Update

If you press Export in the Options screen in iScore on your device, you should now be able to access your Admin Website website (my.iscorecentral.com). We are still working on restoring Team Websites.

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 10:22 am
by ctgraning
I am having that same problem..and can't access my team webpage which is set to expire today...I need to renew it but can't get to it.. HELP!!!

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 10:24 am
by ctgraning
I keep getting invaild user name and password when trying to get to my.iscorecentral.com

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 10:59 am
by FTMSupport
If you do an Options -> Export from your device you should be able to log in to my.iscorecentral.com.

We will be extending out the expiration dates on websites when everything is fully restored.

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 11:17 am
by ctgraning
thanks..that worked!!

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 7:03 pm
by OhioTex
Hats off to iScore / FTM support for their quick response to this entire issue over the last 30+ hours . Once again demonstrating outstanding customer service .. Doing everything they can - so we can continue to enjoy iscore and No one looses data ..


I also want to thank the user community.. For your understanding and cooperation . It is refreshing to see such understanding and responsible posts..

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 7:24 pm
by Melindave
I can not transfer data from my iPhone to my iPad after scoring yesterday's games. Finally able to log in to admin site and was having no trouble transferring data before yesterday. Also tried an import to iPad but that was also unsuccessful. Any ideas?

Re: 3/1/2014 - iScore Server Issues

Posted: Sun Mar 02, 2014 9:06 pm
by FTMSupport
If you do an Export from both devices you will then be able to transfer data.

Re: 3/1/2014 - iScore Server Issues

Posted: Mon Mar 03, 2014 8:05 am
by cmoore
Is there an update yet on when the system will be up and running and when the team sites will be fully functional? Thanks!

Re: 3/1/2014 - iScore Server Issues

Posted: Mon Mar 03, 2014 10:28 am
by FTMSupport
We are still working with our service provider to restore the team sites. They can not give us an estimate on when the data will be restored.