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I lost my games?
Posted: Mon Apr 23, 2012 4:35 am
by collin
So I have score 2 games.
After ending the game I closed Isore. At home I restart Isore and the games are lost? What went wrong and how do I get the games back.
Re: I lost my games?
Posted: Mon Apr 23, 2012 6:07 am
by mprusak
Go to League Manager and select "All". Now go back to Game Manager.
Re: I lost my games?
Posted: Tue Apr 24, 2012 1:33 am
by collin
Thank you but........
I had two games scored and I see only just one and there is no score all data I put in is lost!
Please tell what went wrong.
What I did
Scoring the game.
When a game is ended and I push end game and I close Iscore. What whent wrong?
Re: I lost my games?
Posted: Tue Apr 24, 2012 6:41 am
by FTMSupport
If you do an Options -> Export and email us your customer ID to
support@iscoresports.com we will take a look at your data. There are only two things that truly make a game disappear. One is deleting the game and the other is doing an import of an old database over a newer one. In both cases a big warning appears that you have to confirm before it is done.
Re: I lost my games?
Posted: Tue Apr 24, 2012 6:42 am
by mprusak
Almost always, "missing data" is the result of league filters being on and the user not realizing it.
If that's not the case with you, FTM will have to try and assist...
Have you exported your games after scoring?