Lost data

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Donnie
Posts: 7
Joined: Wed Mar 16, 2011 10:01 am

Lost data

Post by Donnie » Wed Apr 04, 2012 4:52 pm

I shattered te screen on my iPad and got a replacement. Is there any way to replace the games I lost? Please help!!!!
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: Lost data

Post by mprusak » Wed Apr 04, 2012 5:16 pm

As long as you had exported, rest assured your data resides on the FTM servers.

If you know your previous customer ID, just email FTM w that and your new one and they can make the switch.
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
Donnie
Posts: 7
Joined: Wed Mar 16, 2011 10:01 am

Re: Lost data

Post by Donnie » Wed Apr 04, 2012 5:21 pm

I did not export :oops:! I did E-mail every game to my daughters coach. I am guessing that that is not going to help at all but I am hoping that you will tell me differently????
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jcbeckman
Posts: 415
Joined: Tue Aug 11, 2009 4:54 pm

Re: Lost data

Post by jcbeckman » Wed Apr 04, 2012 5:26 pm

Did you ever back up your device to iTunes or iCloud? If you backed up there, you can restore your previous device backup to the new device and not lose anything.
Donnie
Posts: 7
Joined: Wed Mar 16, 2011 10:01 am

Re: Lost data

Post by Donnie » Wed Apr 04, 2012 5:31 pm

I synced it to the iCloud and to my computer the night before I shipped it off to be replaced, but when I synced the new one, the iScore app was restored with no information in it at all.
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: Lost data

Post by mprusak » Wed Apr 04, 2012 5:36 pm

Well, having the stats in email is better than nothing. Worst case, they could be used to calculate cumulative stats which could then be entered back into the app.

What version were you running?
How long ago was that device last used?

Recent iOS versions have auto-sync. Maybe it was backed up and you didn't know it.

Very, very important to export (or auto-sync) after every game.
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
Donnie
Posts: 7
Joined: Wed Mar 16, 2011 10:01 am

Re: Lost data

Post by Donnie » Wed Apr 04, 2012 5:54 pm

I have version 3.50.103. I lost last season and the first half of this season. My daughter is a junior this year an I really need an accurate count of her stats for recruiting. It sounds like I might be in luck with your help. I will never score another game without exporting!!!!
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: Lost data

Post by mprusak » Wed Apr 04, 2012 6:13 pm

FTM will chime in here...If your data is on their servers, they will help you get it back.

If its not, we'll walk you thru how to use the reports you have to get it back in there in some form.
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
Donnie
Posts: 7
Joined: Wed Mar 16, 2011 10:01 am

Re: Lost data

Post by Donnie » Wed Apr 04, 2012 6:15 pm

Thank you very much for your help. I will see to it that I do not get back in this situation again,
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Lost data

Post by FTMSupport » Wed Apr 04, 2012 7:04 pm

If you can email us at support@iscoresports.com with your old Customer ID, we can see what we have for your account.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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