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Duplicate Accounts

Posted: Thu Mar 08, 2012 8:56 am
by smthunder
new to iscore and I setup duplicate accounts.
my web site is iscorebaseball.com/smt
my iscorecentral is listing games under Sawnee Mountain Thunder Howard and not SMT Howard which is linked to my paid web site
also why is some of my games showing up in the iscorecast and others are not
I need help lol

Thanks in advance

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 10:44 am
by FTMSupport
The http://my.iscorecentral.com" onclick="window.open(this.href);return false; site should allow you to see all games on your device... just select the team in the dropdown in the upper right corner.

With the iScorecast, you must have it enabled, and have an internet connection while scoring games for the games to show in the game listing. If you have a game that is not showing, you can go to Game Manager, select the game, and select "i-ScoreCast Synchronize" to send it up to the iScorecast server after the fact. Just be sure you have an internet connection when doing this.

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 10:53 am
by smthunder
Thanks for the quick reply. Why is my info not showing up on my purchased website? Great product by the way.

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 10:55 am
by smthunder
iscorebaseball.com/smt sorry left that out

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 11:37 am
by FTMSupport
Your team website is currently set to the "SMT Howard" team. You also have a "Sawnee Mountain Thunder Howard" team on your device, but that is not the one the website is attached to right now. Did you want us to change it so the website data comes from that team instead? (fyi... for very specific issues like this, it is probably better to email us at support@iscoresports.com so we can help with your personal information)

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 11:39 am
by smthunder
yes please make the change you are referring to and I will email any further questions....thanks again for your help!!!

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 11:41 am
by FTMSupport
We have changed your team website to pull from that team now.

Re: Duplicate Accounts

Posted: Thu Mar 08, 2012 11:50 am
by smthunder
perfect...looks great...thanks

Re: Duplicate Accounts

Posted: Sun Mar 11, 2012 7:39 pm
by danmcc
Gotta love the customer service from FTM.