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Lost entire game info
Posted: Sun Mar 20, 2011 4:40 pm
by Cindy11702@yahoo.com
Hi
I scored an entire game, hit end game and exited to export. I lost the entire game and lineups. What did I do wrong and is there any chance to get the info back? Thank you!
Re: Lost entire game info
Posted: Sun Mar 20, 2011 5:36 pm
by danmcc
You may have a league issue. Go to league manager, make sure "all" is checked. Your game should be there. Otherwise are you sure you hit export not import?
Re: Lost entire game info
Posted: Sun Mar 20, 2011 5:52 pm
by Cindy11702@yahoo.com
All is checked. I think I lost it when I tried to exit.
Re: Lost entire game info
Posted: Sun Mar 20, 2011 6:02 pm
by danmcc
Exiting should not effect data negatively. Can you describe the exact steps from end game to realization data is lost?
Which device are you using IOS or android? Do you have the latest version? 3.09.141. For apple, not sure on droid.
Re: Lost entire game info
Posted: Wed May 11, 2011 10:55 am
by dojoboy
I had the same exact issue and they kept telling me that I must have hit delete. I know I didn't because you have to type "YES" to confirm the deletion, and I KNOW that i didn't do that! Luckily, I had already emailed myself the game, so I was able to re-enter every single pitch. It was a real pain in the neck. But now I am glad to see that someone else has had this issue and that maybe they will fix this bug.
Re: Lost entire game info
Posted: Wed May 11, 2011 11:37 am
by OhioTex
prior versions did not require the YES to delete confirmation. Folks were inadvertently deleting.. hence the typing step
, to date, I do not recall hearing of an incident where a game actually was lost w/o a delete. so far i believe, every case emailed to
support@iscoresports.com has been resolved. (of course always a first time, but do not think i have seen it yet)