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Issue With IScorecast
Posted: Fri Mar 04, 2011 6:25 pm
by jbrash
Scoring a game today (3/4, 3:00 PST) and game was not showing in viewer or on Iscorecentral. Tried exporting, synchronizing, refreshing, nothing was able to get the game to show. After game was over I was able to synchronize and view the game. Yes, Iscorecast was turned on in options. Any ideas why the game was not showing as the game was being played?
Re: Issue With IScorecast
Posted: Fri Mar 04, 2011 10:09 pm
by FTMSupport
The only reason it would not show up if iScorecast was enabled prior to the game starting would be a poor internet connection. If the device was unable to send the game start event to the server, then server would not know about the game.
The way to get a game to appear after this has occcurred is to go to Game Manager, select the game, and use "i-ScoreCast Synchronize" to re-send the iScorecast data to the server.
Re: Issue With IScorecast
Posted: Sat Mar 05, 2011 7:15 am
by timsullivan
i cannot get my i pad data tranferred to my website. Tried everything.
HELP
Re: Issue With IScorecast
Posted: Sat Mar 05, 2011 7:41 am
by timsullivan
i cannot get my i pad data tranferred to my website. Tried everything.
HELP
Re: Issue With IScorecast
Posted: Sat Mar 05, 2011 8:15 am
by danmcc
Are the games that you scored assigned to a league? If so make sure that the league/leagues are assigned to the team in team manager.
Re: Issue With IScorecast
Posted: Sun Mar 06, 2011 11:04 am
by timsullivan
They are assigned to a league. Two leagues and i checked both to make sure it was in. I have a 4-3A, and non-conference. Both were checked. Should i go back into the game scored and change something?
Ive tryed exporting and syncing numerous times.
Thanks
Re: Issue With IScorecast
Posted: Sun Mar 06, 2011 11:32 am
by OhioTex
Your team site is tied to a unique specific team. If you break that original link , support must fix.
Also That team must be assigned to the league(s) you want to see stats for, in addition to the games being assigned to those leagues. Very important. Additionally on web site, you must have the desired leagues selected in upper right box on stat page.
If you deleated the 'master' team, and tried to recreate, support must reestablish link.
A test you can do to verify you are using the right team,add a new test player to the team roster on your device, export and see they show up on team web site. You can then delete test player on handheld and re Export
Report back if test player shows up
Lastly, if you changed devices- that would explain the problem.