Help to Recover Deleted Team

We will try and answer Questions in this forum. If you are having any issues with iScore Baseball, this is probably the best place to start. You can also search historical posts here.
shawnlee_43
Posts: 6
Joined: Sat Apr 02, 2016 9:52 am

Help to Recover Deleted Team

Postby shawnlee_43 » Thu Sep 21, 2017 3:30 pm

One of my team managers, who uses a different device that I have linked to my account (my.iscorecentral.com) for a separate team we run, proceeded to create a fall ball team using our existing summer team. I had asked him to create the new fall league as if it was a brand new team in a brand new league so as to keep summer and fall stats as separate clubs so to speak. I asked him to create our fall team as if it was a brand new team which we'd then link to a new team website. I realize we won't have career stats because of this, but my goal is to keep summer and fall baseball separated. Upon creating the new league, he selected the existing team from summer rather than creating an all new squad.

I went in to make corrections thinking I could remove the existing team from the fall team he created for the new fall league. I proceeded to then delete the new team from that new league and it now appears I've deleted the team entirely from iScore as it no longer shows in the league from the summer. It appears I've removed it completely from the device and yes, I exported to the website afterward so that information is now overwritten and gone. The team website I had created for the summer team now shows a question mark because there is no longer a team linked to it. Upon choosing to link a team to it administratively, that team is no longer an available option under my.iscorecentral.com.

Is there ANY WAY to recover that data? Upon re-accessing the device, the games from summer are actually all still intact, including the player stats, play-by-plays, etc. But when you look at the list of games from the summer league, the team is missing. When you look at the list of games, it's blank where there should be a home or away team for our summer squad. Is manual re-entry our only option? I tried re-adding the team back manually, including selecting the existing players on the device, but it did not "re-bridge" the team to the games or the summer league.

How do we fix this?
User avatar
FTMSupport
Site Admin
Posts: 12966
Joined: Sat Mar 28, 2009 7:25 pm

Re: Help to Recover Deleted Team

Postby FTMSupport » Thu Sep 21, 2017 4:46 pm

What is your customer ID, and what is the name of the team?
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
User avatar
OhioTex
Posts: 5082
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Help to Recover Deleted Team

Postby OhioTex » Thu Sep 21, 2017 9:56 pm

Support is your best bet


On your my.iscorecentral.com web site. Under maintenance menu is a way to 'undeleate' teams .. look there..

When you think data is no longer on your device (and you did not delete),make sure you turn on ALL league, and re check.

With correct use of leagues and teams and players, you can have fall and summer stats completely seperated and still have career atats for players

You create a new team each season, but populate team rosters with players on your device if returnees, only create a new player if new. Then use leagues to group teams/players/games by seasons
shawnlee_43
Posts: 6
Joined: Sat Apr 02, 2016 9:52 am

Re: Help to Recover Deleted Team

Postby shawnlee_43 » Fri Sep 22, 2017 4:56 pm

FTMSupport wrote:What is your customer ID, and what is the name of the team?


Are you referring to the device ID? That's b751415854. It's linked to my existing email address and account, which shows my and his devices. We have a handful of teams and unfortunately he named the team "Dallas Spirits" so there will be several. This particular edition of our team is tied to the NTABL Open American League.

Like I mentioned, the games still show on the device, but there is a blank for team name for Dallas Spirits for each of the games still saved. I thought by re-adding it that it might reconnect, but it didn't.
shawnlee_43
Posts: 6
Joined: Sat Apr 02, 2016 9:52 am

Re: Help to Recover Deleted Team

Postby shawnlee_43 » Fri Sep 22, 2017 4:57 pm

OhioTex wrote:Support is your best bet


On your my.iscorecentral.com web site. Under maintenance menu is a way to 'undeleate' teams .. look there..

When you think data is no longer on your device (and you did not delete),make sure you turn on ALL league, and re check.

With correct use of leagues and teams and players, you can have fall and summer stats completely seperated and still have career atats for players

You create a new team each season, but populate team rosters with players on your device if returnees, only create a new player if new. Then use leagues to group teams/players/games by seasons


Is there a way to merge players seeing as we've recreated them each year for the past 5 years? I know it will be work, but I'd be willing to do it if there's a merge player option.
User avatar
OhioTex
Posts: 5082
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Help to Recover Deleted Team

Postby OhioTex » Fri Sep 22, 2017 9:21 pm

Yes you can merge players,

Look under player manager you will find a merge button (bottom left). Merge will then split the player list screen and you select the player on the right to merge in to the player on the left.

Return to “FAQ - Frequently Asked Questions [Baseball]”



Who is online

Users browsing this forum: No registered users and 12 guests