Team Stats for a team missing (answered)

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Jleith
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Joined: Mon Apr 13, 2015 7:05 pm

Team Stats for a team missing (answered)

Postby Jleith » Mon Jul 31, 2017 6:19 pm

Hello All
I have a Team score sheet listed and I can see the players but I can not get the Roster or Hitting stats.

I can see the SYNC symbol for the games. I can see the Game but nothing else.

The team in question is Abbotsford

I don't know how to include pictures

I did a i-Scorecast Synchronize and a Export. Not sure what I can do to get the Stats...

John
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FTMSupport
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Re: Team Stats for a team missing

Postby FTMSupport » Mon Jul 31, 2017 10:31 pm

The stats are available on the device itself. Click Game Manager in iScore, select the game, then select Stats for the team you want to view stats for.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
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Location: Columbus OH

Re: Team Stats for a team missing

Postby OhioTex » Tue Aug 01, 2017 5:34 am

@Jleith (aka john) -

good morning.. I see from your past posts you are not a newbie, have been a Canadian iscore baseball user for a couple of years for your grandson and paper book scorekeeper for over 30 years. As a veteran user, I am wondering if your issue is deeper than the response Support provided. However, your post was a big "vague" on details ..So, if Support did not resolve your problem, we will be glad to help more if needed.. - just post back with more detail or email me (and attach pictures) , and we can trouble shoot from there.

given the limited information posted, I agree with support but if that does not answer your needs, here are my next thoughts to try and help you out ....

    #1) Fully Close the iScore App and restart.
      Are you still using an Android device? If so, a restart may help. On Android to close the APP, use the Android, "Open App button" on bottom of device to show all running apps, and then flick up on iscore to close it.. then restart device and then restart the iscore app.

    #2) Is Game FINAL?
      - for a game that has been scored, it needs to be FINAL for stats to be fully generated, Is your game in question final? go to iScore > Game Manager > .. and check the game in question to see if it has an F (final) in the scoreboard. if not final, go to game, enter main scoring screen, tap Misc > End game, to end the game. then exit back to game info screen to view batting stats

    #3) Game Stats
      as support mentioned, to see a specific game batting stats... simply go to .. iScore > Game Manager > Select Game > Select Team (home or away) Batting Stats ..? what do you see there?

    #4) "sync symbol"?
      Do you mean Sync Button? . I do not recall a "sync symbol" in iscore android. but there are a couple screens that have a " SYNC button" however, it is used for MLB Daily Roster sync, (which i do not think you are using)

    #5) Delete a team?
      If above did not work, Is it possible you deleted a team from your device[? if so, depending on some conditions, you can potentially "restore " a deleted team from the my.iscorecentral.com Admin web site and the Maintenance Page. (maintenance menu is top right of screen) . follow instructions there. [/list]


hopefully Support response answered your question, or restarting your app or finalizing the game, but if you need more help - just post back.
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Jleith
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Re: Team Stats for a team missing

Postby Jleith » Tue Aug 01, 2017 7:01 am

Hi OhioTex
Yes I have Android
Own your answers
#1 Did
#2 Yes the game are final
#3 Yes I can get the Game Stats what I was looking for is the "Hitting locations" from Iscore.
#4 Oh I need the games Delete shound not cure my issue

I will send you a email with the pictures. I was able to do 1 team but 3 others won't work.

John
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OhioTex
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Re: Team Stats for a team missing

Postby OhioTex » Tue Aug 01, 2017 7:29 am

@ john - Here you go.. Response to #3 and #4, if you have more questions post back or email me

..............................................
    Jleith wrote: #3 Yes I can get the Game Stats what I was looking for is the "Hitting locations" from Iscore.

    If you mean "spray charts"

    A) for a player, on your device,
      * you can see a players "hit charts" under Player Manager

        iScore > Select Player Manager > Click on Player > click on Player Card|Stats button (bottom left button) > select HITS|CHART button (on android, - top right hit tab - on iOS bottom chart button)

      * you can also email the player card in PDF form and select to include "hit charts"

    B) For a complete team, on your admin site
      you can get a PDF of a complete teams roster's player spray charts them from the Admin website at my.iscorecentral.com.

        Log in, Select Team, and Select " Hit Locations Icon" (located below the team name and left of team info label) > select desired options > Run report

......................................................................
    Jleith wrote: #4 Oh I need the games Delete shound not cure my issue

    i do not understand your response.. to be clear, I am not advocating deleting any games or teams.
    i am saying, if you did inadvertently delete a game or team from your device.. you can sometimes recover it using the Admin website and maintenance function.
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Jleith
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Re: Team Stats for a team missing

Postby Jleith » Tue Aug 01, 2017 9:00 am

B) For a complete team, on your admin site
you can get a PDF of a complete teams roster's player spray charts them from the Admin website at my.iscorecentral.com.

Log in, Select Team, and Select " Hit Locations Icon" (located below the team name and left of team info label) > select desired options > Run report

This is one of the reports that won't Run . Only team I got was White Rock.

I did send you a direct email hope you get it. Gmail I belive.
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OhioTex
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Location: Columbus OH

Re: Team Stats for a team missing

Postby OhioTex » Tue Aug 01, 2017 10:40 am

I received your email and have replied
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OhioTex
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Location: Columbus OH

Re: Team Stats for a team missing

Postby OhioTex » Tue Aug 01, 2017 8:53 pm

For those reading along.. resolution is in progress off line.. Iscore is behaving as expected.

The user was not able to generate 'hit charts' for opposing teams on his admin website. Because the team rosters were empty or not complete. the solution is to simply add back removed players to Team Rosters. the reason team rosters were empty or not having the right "last year players", was the user In preparation for new season, had deleted some players, teams, and games from prior year/season and as such unintentionally orphaned some team rosters for stats he wanted to now view. .

The Lesson learned for those reading along.

1) The recommended "best practice" is to "use leagues" and not delete players/games/teams.
the storage space for 30 games is less than a song.

2) make sure you understand the difference between "Team Roster" and "Game Line ups"

3) the forum and its moderators are always glad to help a loyal iscore baseball user maximize their use and enjoyment of iscore.

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