deleted games in scorecast (replied, pending user feedback)

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WilsonCityLL
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Joined: Thu May 25, 2017 10:03 am

deleted games in scorecast (replied, pending user feedback)

Postby WilsonCityLL » Thu May 25, 2017 11:18 am

I am trying to retrieve game that I can see in the scorecasts screen. I am not sure why or how it says the games were deleted but it all from the same devise that is not showing up. "NOTE: Due to a recent migration, you may see some games you have previously deleted. You can delete them again if you do not want them on this list."

Can you please let me know what I need to do to get those games back so I can see the stats.
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OhioTex
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Location: Columbus OH

Re: deleted games in scorecast

Postby OhioTex » Thu May 25, 2017 11:32 am

It sounds like you are looking on my.iscorecentral.com and under the Game menu Scorecast Button you are seeing some games that you do not see under Exported Button. (if that is the case, Read on)


First, lets make sure on your device, you have not inadvertently hidden your game by use of leagues.
    on your device> open iscore scorekeeper app> go to League Manager > enable the special ALL league.
    this will to expose all games/teams players on your device.
    Next look in game manager to make sure your game is still not now listed there.
    ( If game(s) are all there, just reassign to correct leagues. and then Option > Export to update my.iscorecentral.com server)

Second,
    If games were not under game manager with ALL league enabled, and you have inadvertently deleted a game from your device, and you still have an iscorecast for it. (this can happen) . you can easily retrieve the iscorecast by going to Options > Data Sharing > Get From Web Data Base > Enter id and password, but put "sc:" in front of your id example sc:123456789
    you should now see a list of any iscorecast games you can retrieve that are not already on your device. Select the game, Verify the Mapping and import them following the on screen prompts.

    once you have done that for all your missing games, then Option > Export to update my.iscorecentral.com server

Let me know if this resolves your problems.
WilsonCityLL
Posts: 2
Joined: Thu May 25, 2017 10:03 am

Re: deleted games in scorecast

Postby WilsonCityLL » Thu May 25, 2017 12:54 pm

Thank you for the reply. It will not let me put "sc" in but I can log in and it only has last years games. I can find my major league teams from this year and that is what I am missing. I can see teams but not games. Should I verify the teams and see what come up?
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OhioTex
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Location: Columbus OH

Re: deleted games in scorecast

Postby OhioTex » Thu May 25, 2017 1:36 pm

#1) please verify (confirm back in next post) you enabled the ALL LEAGUE and then looked under game manager for the missing game to prove really not on handheld device (i.e. actually deleted game(s)).

#2) When you did Options > Data Share > Get from Web Database > looks like you may have forgot the Colon " : " in "SC:"
    ID = SC:XXXXXXXXX where XXXXXXXXX is your customer ID and PASSWORD = Password (found under OPTIONS > ADMIN WEB SITE)

#3) When you Option > Data Share > Get From Web > using your ID and password (without "SC:" ) you will only see games NOT on your device. These are games you deleted from your device since last Option> Export, and are still on the Admin server from your previous option export and will be overwritten when you next Option > Export (i.e. the games you see listed under GAMES | EXPORTED on my my.iscorecentral.com )

If you are OK having those games 'removed for ever' great. If you want those games back, Option > Data Share > Get From Web > back to your handheld device before your next OPTION > EXPORT . Because when you Option Export it copies your handheld device database to server amd overwrites what was there

#4) You should OPTION > EXPORT as a matter of routine after scoring games to update the admin server.

#5) from your first post.. do not worry about the statement about recent migration, it is not related to your situation.
NOTE: Due to a recent migration, you may see some games you have previously deleted. You can delete them again if you do not want them on this list
extreme
Posts: 2
Joined: Tue Jun 20, 2017 12:06 pm

Re: deleted games in scorecast (replied, pending user feedback)

Postby extreme » Tue Jun 20, 2017 12:25 pm

So last night I accidentally imported instead of exporting (yep). I read your posts and retrieved all the games I deleted (whew) except for the last two games I scored. They are in my iscorecentral, Games, Scorecasts, but they don't show up on my iPad when I do options, data sharing, get from web database. I tried with SC: & SYNC: Any help would be greatly appreciated.
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OhioTex
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Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: deleted games in scorecast (replied, pending user feedback)

Postby OhioTex » Tue Jun 20, 2017 1:23 pm

Go to the web http://iscorecast.com > Enter your User id and You will see what games you can retrieve from the "scorecast server" using "sc:youruserid" . (If game not there ... going to have to find another way to retrieve )

Iscore on your handheld device
Note: the game must be removed from your device before it will show as available to be retrieved

Retrieve from scorecast server by
"options > data sharing > get from web database > SC:yourID and password".
(Remember to Use " sc: " in front of Your customer ID)

only games not already on your device show up

does that help?
extreme
Posts: 2
Joined: Tue Jun 20, 2017 12:06 pm

Re: deleted games in scorecast (replied, pending user feedback)

Postby extreme » Tue Jun 20, 2017 2:54 pm

Thank you. I went to http"//iscorecast.com and saw the two games I am looking for, but unfortunately they were blank. It just says "waiting for game to start". Hopefully the other coach has the info. Thanks for your help.
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FTMSupport
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Re: deleted games in scorecast (replied, pending user feedback)

Postby FTMSupport » Tue Jun 20, 2017 3:07 pm

Try doing the same thing, but instead of "sc:" in front of the ID, try "sync:" and you may find the games on the iScore Sync server.
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